Ordered the truck last year from mark dodge and that whole process was great, however once the truck arrived the issues began.
The vehicle was picked up in late January and during the drive home I noticed the alignment was off and pulled decently to the right. No big deal right? An alignment should fix the problem - wrong. The issue still hasn’t been resolved and no answer on when it will be, so my tires are just going to wear unevenly and wear out early as well as having to correct the steering angle the entire time you drive it.
A misfire event occurred and went away on it’s own after restarting the vehicle, not sure what to make of this but vehicle went into limp mode during that time frame until it was restarted. CEL went away after vehicle was restarted as well.
Truck decided it didn’t want to start up- CEL was present, towed to dealer - both batteries were replaced.
Not even a week after battery replacement CEL reappeared and this time it was one of the HVAC wires had rubbed on the frame (thanks for designing and installing a wiring harness that’s too short stelantis) the wire was splice repaired - hopefully this lasts…..
Just this week the truck had a light popup for “service shifter” truck still worked like normal but shifter lights didn’t work. Once vehicle was started next day the light was gone.
Now a need CEL has appeared, who knows what the issue is this time.
This vehicle has been an honest headache. Never had a vehicle with more problems than this, can’t go a month without driving it and no CEL. I called “ram cares” to air my concerns and essentially was told to kick rocks. This will likely be my last RAM or stellantis vehicle due to the customer service. If you’re looking to purchase one of these consider you may be one of the “unlucky” ones with a variety of issues. At least you can get a back massage while waiting for the tow truck.
The vehicle was picked up in late January and during the drive home I noticed the alignment was off and pulled decently to the right. No big deal right? An alignment should fix the problem - wrong. The issue still hasn’t been resolved and no answer on when it will be, so my tires are just going to wear unevenly and wear out early as well as having to correct the steering angle the entire time you drive it.
A misfire event occurred and went away on it’s own after restarting the vehicle, not sure what to make of this but vehicle went into limp mode during that time frame until it was restarted. CEL went away after vehicle was restarted as well.
Truck decided it didn’t want to start up- CEL was present, towed to dealer - both batteries were replaced.
Not even a week after battery replacement CEL reappeared and this time it was one of the HVAC wires had rubbed on the frame (thanks for designing and installing a wiring harness that’s too short stelantis) the wire was splice repaired - hopefully this lasts…..
Just this week the truck had a light popup for “service shifter” truck still worked like normal but shifter lights didn’t work. Once vehicle was started next day the light was gone.
Now a need CEL has appeared, who knows what the issue is this time.
This vehicle has been an honest headache. Never had a vehicle with more problems than this, can’t go a month without driving it and no CEL. I called “ram cares” to air my concerns and essentially was told to kick rocks. This will likely be my last RAM or stellantis vehicle due to the customer service. If you’re looking to purchase one of these consider you may be one of the “unlucky” ones with a variety of issues. At least you can get a back massage while waiting for the tow truck.
I will very likely see what happens and call the Ram doesn’t care hotline and escalate the case.
).
also if they force my hand this direction I’ll be done with the brand as a whole. Anyone who ram has taken care of due to this sort of issue what all was offered to remedy the situation? I’ll definitely be looking at an extended warranty and a check or lemon law no in between.
