Is that what your dealer/salesperson told you ...."they have access to accurate status" Yeah OK.. Dealers will tell you anything you want to hear bro.
It's unfortunate you, and others had such a poor experience with the tracker. When I used it, it reported accurate facts. Was not aware there were issues? My point was dealers or salespersons are not going to wait on the phone finding out where in the process your truck is. Or they be on the hold all day. Buyers concerned with their orders are better off using the Tracker or calling the Ram help desk themselves if they believe the tracker is wrong. Chances are if there is a problem with your order, the first place i'd look is the ordering dealer. They make mistakes all the time.
The consumer-facing tracker has 5 stages, dealer-end has about 3x that.
For example you can see "production" where we can see Frame, trim, paint.
You don't see BE, BA, or C... those are all invisible to customer until it hits D.
D1 you see as scheduled, where we see the estimated completion date.
Additionally, the ram site doesn't ever regress, while an order can. If you get "scheduled" and then rolled back, or cancelled, or scrapped, the tracker will be stuck wherever it last was.
Also timing delays, we see change next day, where customer may not see it on their end for 3-4 days later. The Ram emails to customer can be even further back. Perhaps your experience seemed more timely, but that is often not the case.
Tracker had one of our HDs showing it was going to New Jersey today, despite it being on a train to Texas. I could go on and on.
We don't do this on the phone, its all online. There is a limit to what we can see, however. It's an internal website called VOIM.
FWIW we aren't even capable of making mistakes in between when the order is placed (VON generated) and when it shows up.
Blissfully out of our hands in those interim moments (months?), so there's no reason for a dealer to "tell you what you want to hear."
If you're going to contact RAM directly, be prepared for Althea treatment (IYKYK)
If you're going to contact your dealer, INCLUDE YOUR VON # every time.
