unbelievable RHO story

[Farmer-JCC]

I ordered my RHO June 28 still don’t have it, dealer ordered another one 3 weeks after mine & that guy has had his over a month now. Dealer calls today & tries to talk me into buying that guys Rebel with 9,000 miles on it. I’m now starting to lose faith that I’ll ever see the truck. I basically told him to pound sand you can’t make this shit up!!! This is just unbelievable that they can’t make a fucking truck.

 

[Irongoats]

wth?

 

[Steadi]

I ordered my RHO June 28 still don’t have it dealer ordered another one 3 weeks after mine & that guy has had his over a month now dealer calls today & tries to talk me into buying that guys Rebel with 9,000 miles on it I’m now starting to lose faith that I’ll ever see it I basically told him to pound sand you can’t make this shit up this is just unbelievable that they can’t make a fucking truck.

Holy run on sentence, Batman!

 

[itsmekylep]

I’m convinced that people who are still waiting either got screwed by a dealer that didn’t place the order correctly, or Ram flat out lost the order. That or their trucks are damaged or broken and waiting in a lot somewhere for parts. I’ve read about people getting their trucks in like 4-6 weeks recently.

I’d cancel and reorder if I was still waiting.

 

[frogjbm]

I waited a full year for mine.

 

[JS59]

I ordered my RHO June 28 still don’t have it, dealer ordered another one 3 weeks after mine & that guy has had his over a month now. Dealer calls today & tries to talk me into buying that guys Rebel with 9,000 miles on it. I’m now starting to lose faith that I’ll ever see the truck. I basically told him to pound sand you can’t make this shit up!!! This is just unbelievable that they can’t make a fucking truck.

What are the deets on your order? Just looked at mine and it's close to the dealership now - I wound up buying a TRX so it's available. I checked this AM and it looks like it's about 10 miles from the dealership (Koons). Nothing in it for me if you're interested, but thought I would throw it out. It's black with red interior accents.

 

[ZL1Ragtop]

Why didn't you just reorder it? Mine was in my garage in less than two months from order date to delivery.

 

[Myers1981]

When everyone says reorder it what happens to the original deposit you placed? Is that transferred or are you guys eating the deposit?

 

[MattH89]

When everyone says reorder it what happens to the original deposit you placed? Is that transferred or are you guys eating the deposit?

It depends who you ordered it from and what their terms were.

For Mark Dodge, it was a refund if requested after 9 months. Then you could put that toward a new order if you wanted.

 

[Nick797]

I waited 11 months for mine and picked it up and its been at the dealer for 37 days now. Trust me it could be worse, just be patient & reasonable. @ the end of the day its just a truck & no one is intentionally doing this to you.

 

[tlh235]

I just don't understand the folks that are waiting that long and who are not canceling their orders. it makes no sense that you would sit and wait and then even if the truck does come in have faith that it would be in great working condition knowing that their is a possibility it could just be sitting somewhere for months. Cancel that shit and make a new order...make it make sense.

 

[tlh235]

and if you are worried about your 1k down payment...contact a lawyer. i bet you tell the dealership you are gonna contact a lawyer or post the the crappy time you had with your order to social media, they will change their tune. I just don't understand putting up with terrible customer service from anyone, especially on a $80K item. You get treated how you allow yourself to get treated. Speak up..its not like their aren't a million RAM dealerships that would love to place an order for you.

 

[Nick797]

First I think its kind of just being a reasonable human being and understanding stuff doesn't just appear out of thin air because you escalated something. I don't know, blasting a business(independent RAM dealers) on social media for something completely out of their control (They are just pushing buttons and papers). They do not build the truck, just to grab attention seems silly to me. Getting a lawyer involved over basically things not working out how you imagined them in your mind also seems kinda silly to me lol, as well as you spending money you did not have to. Just remain calm & cool you will eventually get your truck that you ordered.

As far as canceling and doing a new order that just probably ends up screwing over 1. people waiting in line 2. now a dealership is stuck with a unit of XXXX value that they have to sell once that thing is built. Not only that, what happens if the new order doesn't move either? Now you'll just be twiddling your thumbs even longer.

Personal opinions here, nothing related to the business.

 

[tlh235]

First I think its kind of just being a reasonable human being and understanding stuff doesn't just appear out of thin air because you escalated something. I don't know, blasting a business(independent RAM dealers) on social media for something completely out of their control (They are just pushing buttons and papers). They do not build the truck, just to grab attention seems silly to me. Getting a lawyer involved over basically things not working out how you imagined them in your mind also seems kinda silly to me lol, as well as you spending money you did not have to. Just remain calm & cool you will eventually get your truck that you ordered.

As far as canceling and doing a new order that just probably ends up screwing over 1. people waiting in line 2. now a dealership is stuck with a unit of XXXX value that they have to sell once that thing is built. Not only that, what happens if the new order doesn't move either? Now you'll just be twiddling your thumbs even longer.

Personal opinions here, nothing related to the business.

you are the problem. NO one is giving these people answers...and that only leads to one thing...a bigger issue. We aren't talking about $80, we are talking about $80K item that has already shown by many to have some issues. If you are still waiting 8months later you are a complete fool for not canceling and either going elsewhere or reordering. And everyone wants to stick up for the dealerships, but no one can prove that they aren't part of the problem. There is no way that there isn't some sort of avenue to getting an answer to why your truck is still on order 8 months later. People are just not ruffling the right feathers. You deserve better from all parties involved! Nowhere else would you deal with this type of treatment, and if you would..they again, my opinion, you are a fool!

 

[Nick797]

you are the problem. NO one is giving these people answers...and that only leads to one thing...a bigger issue. We aren't talking about $80, we are talking about $80K item that has already shown by many to have some issues. If you are still waiting 8months later you are a complete fool for not canceling and either going elsewhere or reordering. And everyone wants to stick up for the dealerships, but no one can prove that they aren't part of the problem. There is no way that there isn't some sort of avenue to getting an answer to why your truck is still on order 8 months later. People are just not ruffling the right feathers. You deserve better from all parties involved! Nowhere else would you deal with this type of treatment, and if you would..they again, my opinion, you are a fool!

I received both of our trucks, one is broken one is not. at the end of the day we put down $1000 Deposit. We didn't hand them $80K plus up front, now i think that would be reasonable to raise hell. The dealerships take your order, process your order and RAM has a tracker for the end user to check on, the dealerships get a tiny bit of little more information here & there. (as far as people doubting their truck was ordered, a VIN & Order # would not of been generated). After your order is placed you just wait, there isn't someone to hold your hand through the process unfortunately or provide you with daily updates. I'm not sticking up for the dealership or anything i just know that their intentions aren't this : Haha we have his $1000, lets never order his/her truck!

I'm sure it can cause stress on the customer side(as I'm guilty of being stressed over having a broken truck I can't drive, yes I've contacted ram etc and have cases open and i'll be getting reimbursed for the time the truck is down..but I can't make the parts appear out of thin air to fix it but I'm not going to make it somebody else's problem. ) ,& I think we all understand that. But the person you are laying into at the dealership is a human too & you've got no idea what they have going on in their life and to be attacked by a customer over the phone or email may not be something that they need in their lives, especially being an adult who is upset over a "luxury" pick up truck. My dealership experience wasn't the most fantastic, but I don't think it speaks for the dealership in its entirety, Just be kind & patient.

 

[tlh235]

"the squeaky wheel gets the grease"

 

[itsmekylep]

I received both of our trucks, one is broken one is not. at the end of the day we put down $1000 Deposit. We didn't hand them $80K plus up front, now i think that would be reasonable to raise hell. The dealerships take your order, process your order and RAM has a tracker for the end user to check on, the dealerships get a tiny bit of little more information here & there. (as far as people doubting their truck was ordered, a VIN & Order # would not of been generated). After your order is placed you just wait, there isn't someone to hold your hand through the process unfortunately or provide you with daily updates. I'm not sticking up for the dealership or anything i just know that their intentions aren't this : Haha we have his $1000, lets never order his/her truck!

I'm sure it can cause stress on the customer side(as I'm guilty of being stressed over having a broken truck I can't drive, yes I've contacted ram etc and have cases open and i'll be getting reimbursed for the time the truck is down..but I can't make the parts appear out of thin air to fix it but I'm not going to make it somebody else's problem. ) ,& I think we all understand that. But the person you are laying into at the dealership is a human too & you've got no idea what they have going on in their life and to be attacked by a customer over the phone or email may not be something that they need in their lives, especially being an adult who is upset over a "luxury" pick up truck. My dealership experience wasn't the most fantastic, but I don't think it speaks for the dealership in its entirety, Just be kind & patient.

You make great points about being patient, and as a business owner, I understand why. I was a service manager for almost 20 years and customers who immediately run to social media to complain or write a poor review for something that’s out of our control will always be the dumbest shit we ever have to deal with.

But I also agree with @tlh235 to some degree. I really do think Ram lost orders. The only reason they eventually show up some day is because the customer complains to the dealer enough and then Ram finds it and quietly “re-orders” it on your behalf. It only makes things worse when you read about people cancelling their orders, re-ordering, and then the truck showing up just a few sort weeks later.

I admire the folks with the patience to order and wait, especially the ones that got 10k discounts for doing so. I’m the dummy that bought one sitting on the lot for full MSRP.

 

[D&Sadventure]

I ordered my RHO June 28 still don’t have it, dealer ordered another one 3 weeks after mine & that guy has had his over a month now. Dealer calls today & tries to talk me into buying that guys Rebel with 9,000 miles on it. I’m now starting to lose faith that I’ll ever see the truck. I basically told him to pound sand you can’t make this shit up!!! This is just unbelievable that they can’t make a fucking truck.

As you can see, it’s not that unbelievable

 

[RAM-Ranch-MT]

Factory ordering a ram is a crap shoot. it was proven for 4 years with the TRX. Hell even Anthony made it clear when orders opened up that there is no rhyme nor reason to the order process AND posted screenshots of graphs from TRX orders showing there is little correlation between when you order and when it arrives. Totally lame but how they operate.

I waited a year for my truck and it was annoying. Its flawless and had a ton of early issues addressed so im happy in the end. id rather have it perfect after a year wait then get a truck in 6 months riddled with gremlins always in the shop like others have.

All that being said, RAM fucking sucks at this. No way to argue that. Absolutely zero reason people who ordered in MAY 2024 didnt get trucks for a year. period. end of story. RAM get your shit together. You pay a bunch of idiots 6 figure salaries to monitor orders and throughput. How can this be a recurring issue for 5+ years??

797 performance and I both run businesses based on getting new vehicles and making/selling products for them. If We don't get truck we ordered for a year, all the hype around it has died and we lose a ton of business since we are unable to develop product lines or post pics of said products on an RHO. If anything we have the most reason to be mad and have stayed chill. Just the way life goes.

 

[Tnt/me]

I ordered my RHO June 28 still don’t have it, dealer ordered another one 3 weeks after mine & that guy has had his over a month now. Dealer calls today & tries to talk me into buying that guys Rebel with 9,000 miles on it. I’m now starting to lose faith that I’ll ever see the truck. I basically told him to pound sand you can’t make this shit up!!! This is just unbelievable that they can’t make a fucking truck.

What dealer if I may ask?