I had a similar issue. Mine arrived looking nearly identical to how the OP's looks. There was another post a couple of weeks ago that looked quite a bit worse than ours does. I peeled back the backing to see if it was just creased or torn, and it does not appear to be torn. These large decals get banged around in the shipping tubes, and the creases happen as the whole decal slams suddenly down to one end numerous times on its trip.
I reached out to Apex and got an immediate response that wrinkles should be no issue on the install. They asked for pics, and I provided them, and have not gotten a response since then. So, their communication is spotty for sure.
Mine is being installed on Feb 12 by my ceramic/PPF installer. They don't think it's going to be a big deal.
However, to hedge my bet, I ordered the same decal from Rumble wraps last week. It should arrive Tuesday, and I'll open and see if they package theirs any differently and if there is similar damage.
The folks at Rumble Wraps are really cool. I ordered at night, then sent a follow up email the next day asking about timing. They got back to me within minutes, and we emailed a few times that afternoon; they responded super fast and they're so friendly. I ordered Tuesday night, talked to them Wednesday. My order shipped Friday. Arrives tomorrow or Tuesday.
Anyway, I'll have 2 hood stickers to take to my installer. If the Apex one works, I'll sell the Rumble Wrap. If Apex can't be applied, they'll use the Rumble and I'll follow up with Apex and or Etsy.
I may be out a few bucks, but I want the install to happen without a hitch. And this can be a litmus test for the 2 companies to see the difference in their products and packaging/shipping care.
I also ordered the rhino head bedside graphics from Apex, along with the RHO bed graphics, because I wasn't sure which one I liked best. They both showed up in the tube unharmed, along with the hood sticker. Only damage was hood sticker, due to its large size and weight. I'm going to go with the rhino head, and will post some pics, since I haven't seen anyone do this one before.
I'll also have the RHO bedside decal and possibly a hood decal to sell once install is complete.