It is crazy but absolutely not surprising as the technicians now have absolutely ZERO ability (or authorization - likely both) of doing any actual troubleshooting
My truck sat at the dealer for a month with 500 miles on it because THEY installed my Mopar power running board incorrectly which blinked my odometer and made my driver's door lock inoperable. It took them a month to nearly completely rebuild my driver's door (harness, bracket, locking module, and something else I have forgotten).
I had to send an email to the GM and the Service Manager begging them to look at the install of the running boards because my SA would not listen to me.
30 second fix