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STAR case · STAR case S2623000058
This is a STAR case, not a recall. STAR cases are technical guidance Ram gives dealers for diagnosing a known condition. They are not repair orders, and they don't by themselves change what is covered.
Published: Oct 31, 2026
Applies to: Ram 1500 (2025–2026 model years)
Also listed in the source (outside this forum's coverage): 2500 2025–2026, 3500 2025–2026, 4500 2025–2026, 5500 2025–2026
Details from NHTSA as of Nov 7, 2026. If NHTSA or Ram revises this notice, this post is updated and significant changes are noted in a reply. The linked documents are the authority, and a dealer can confirm whether it applies to your VIN.
Have you experienced this issue with your truck? Let us know your model year and engine, plus any diagnosis or repair details.
This is a STAR case, not a recall. STAR cases are technical guidance Ram gives dealers for diagnosing a known condition. They are not repair orders, and they don't by themselves change what is covered.
Published: Oct 31, 2026
Applies to: Ram 1500 (2025–2026 model years)
Also listed in the source (outside this forum's coverage): 2500 2025–2026, 3500 2025–2026, 4500 2025–2026, 5500 2025–2026
Summary (official text)
The Customer May Find The Following Symptoms: Left/Right Front/Rear Button(s) Stuck Down. Front/Rear Utility Light Button(s) Stuck Down. Lock/Unlock Button Stuck. Buttons On One Side Feel Loose, With No Rebound.
Sources
- S2623000058 (PDF, NHTSA document 11039521) — Oct 31, 2026
Details from NHTSA as of Nov 7, 2026. If NHTSA or Ram revises this notice, this post is updated and significant changes are noted in a reply. The linked documents are the authority, and a dealer can confirm whether it applies to your VIN.
Have you experienced this issue with your truck? Let us know your model year and engine, plus any diagnosis or repair details.
