Loss of Power

[Unstroked]

Just updating the group on this one. I was told that the high pressure fuel pump was swapped out and now the low pressure fuel pump is getting swapped out. I have not looked at a schematic for the truck, but its getting frustrating because they are not communicating anything with me. The only way I can get any information or updates is if I call them and ask. At this point it is almost a daily that I am having to call and get updates. The dealership told me that they only have two technicians and this blows me away. I will let you all know if something else changes. Hopefully get my truck back next week.

 

[Ciscoboy24]

I've been throught this much earlier in my ownership experiencde -- it was the throttle position sensor (on the throttle pedal) -- a quick fix (even when driving) is to let off the gas and lift the pedal up (the part closest to you) with your foot -- hold for 2 seconds, it should reset and all is well. I had my position sensor replaced under warranty -- it was a known issue. Problem solved. Hopefully your issue may be just as simple.

Do you just lift the pedal up for two seconds when parked as well? I loss power on mine and I had roar pedal installed

 

[prov431]

Do you just lift the pedal up for two seconds when parked as well? I loss power on mine and I had roar pedal installed

Yes, it doesn't matter if the truck is driving or stationary -- lifting up on the throttle pedal and holding for 2 seconds will reset the position sensor, if it's causing the issue.

 

[Unstroked]

Gary Mathew's has submitted a STAR since they have exhausted all attempts at fixing my truck. At this point one starts to think about a lemon law action. I love the truck and would probably lose money on the truck since I wrapped it and put wheels on it. Disappointing.

 

[Unstroked]

It's been a while since I've posted an update on my RHO, so here's where things stand.

Gary Mathews submitted a request for a STAR Rep to inspect the truck, but it sat for three weeks with no progress. After getting nowhere, I opened a service case directly with Stellantis. My case manager quickly discovered that the dealership had never responded to the STAR Rep's emails, causing the request to be dropped. Unfortunately, that's just another reason why I won't be taking another vehicle to this dealership.

Once Stellantis got involved, my case manager stayed on top of the dealership and was able to get the STAR Rep out to inspect the truck. Their initial diagnosis pointed to a possible camshaft issue, so the engine was torn down for inspection. Surprisingly, the camshaft wasn't the problem.

So now we're back to square one.

At this point, my truck has been down for over 60 days with little meaningful progress, and I'm beginning to consider pursuing a lemon law claim. It's disappointing because I really wanted this truck to work out.

I sincerely hope no one else has to deal with this issue. If anyone has experienced something similar or has any insight, I'd love to hear about it.

 

[01Defense]

Keep us posted and wish you well!!

 

[mghtymous21]

Lemon laws should take your truck and give you a brand new one with same options. And stay where you are at in your payment schedule. No owner should be losing a penny. Such BS

 

[Unstroked]

60+ Days In… Buyback Denied, Now Headed Toward Arbitration


Just wanted to give everyone an update on my RHO.


This past week I told my Stellantis case manager that I wanted to elevate my case for a buyback. I absolutely love this truck, but after more than 60 days in the shop with no diagnosis and no repair, I’ve reached my limit. As much as I wanted to keep it, enough is enough.


On Thursday, my case manager called and left me a voicemail saying my buyback request had been denied and that they could put me in contact with an arbitrator. I called back the same day requesting information on the arbitration process and also asked for an email explaining exactly why the buyback was denied. As of today, I still haven’t heard back.


With everything up in the air, I decided to stop by the dealership on Saturday to clean out all of my personal belongings. The service advisor told me they were putting the truck back together because they were going to start the diagnostic process all over again with another STAR representative coming out.


When I got there, this is what I found.


The truck wasn’t back together at all. It was still completely torn apart, just sitting there looking defeated. It was honestly hard to see considering how much I enjoyed driving it before all of this started.


At this point, they’re essentially starting from scratch with yet another STAR rep after more than two months. I sincerely hope nobody else has to go through a process like this. I’ll continue to update everyone as things progress, especially with the arbitration process and whatever Stellantis decides to do next.


Hopefully my experience helps someone else who ends up in the same situation.

 

[mghtymous21]

60+ Days In… Buyback Denied, Now Headed Toward Arbitration


Just wanted to give everyone an update on my RHO.


This past week I told my Stellantis case manager that I wanted to elevate my case for a buyback. I absolutely love this truck, but after more than 60 days in the shop with no diagnosis and no repair, I’ve reached my limit. As much as I wanted to keep it, enough is enough.


On Thursday, my case manager called and left me a voicemail saying my buyback request had been denied and that they could put me in contact with an arbitrator. I called back the same day requesting information on the arbitration process and also asked for an email explaining exactly why the buyback was denied. As of today, I still haven’t heard back.


With everything up in the air, I decided to stop by the dealership on Saturday to clean out all of my personal belongings. The service advisor told me they were putting the truck back together because they were going to start the diagnostic process all over again with another STAR representative coming out.


When I got there, this is what I found.


The truck wasn’t back together at all. It was still completely torn apart, just sitting there looking defeated. It was honestly hard to see considering how much I enjoyed driving it before all of this started.


At this point, they’re essentially starting from scratch with yet another STAR rep after more than two months. I sincerely hope nobody else has to go through a process like this. I’ll continue to update everyone as things progress, especially with the arbitration process and whatever Stellantis decides to do next.


Hopefully my experience helps someone else who ends up in the same situation.

So 2 months no truck. How does all of this work? Do they give you a loaner at least? To they cover your loan payments?

 

[Unstroked]

So 2 months no truck. How does all of this work? Do they give you a loaner at least? To they cover your loan payments?

Fortunately for them, I was at an Army school for 5 weeks so they didn’t have to cover a loaner during that time, but they gave me one when I got back. As far as the payment, I’ve been making that and the insurance payment.

 

[mghtymous21]

Fortunately for them, I was at an Army school for 5 weeks so they didn’t have to cover a loaner during that time, but they gave me one when I got back. As far as the payment, I’ve been making that and the insurance payment.

I dunno maybe I'm just being needy but if you are without a vehicle for an entire month or more they should be covering any expenses related to ownership for that period of time. And that's the minimum they should be covering. They should just upgrade you to a 27 with same warranty or a TRX

 

[Unstroked]

I dunno maybe I'm just being needy but if you are without a vehicle for an entire month or more they should be covering any expenses related to ownership for that period of time. And that's the minimum they should be covering. They should just upgrade you to a 27 with same warranty or a TRX

I’m very heard that people have been reimbursed payments for extended warranty work. That would be great if I was getting the truck back. At this point it isn’t clear that they will ever be able to fix it. The tech in the shop on Saturday said they still have another White RHO with the same issue that came in 3 weeks after mine. The 2027 TRX is nice, but I’ve enjoyed my RHO.

 

[mghtymous21]

Do you think you would be having better luck figuring out what's wrong if it was at a different dealership or do you feel your dealership has been diligent?

 

[Unstroked]

Do you think you would be having better luck figuring out what's wrong if it was at a different dealership or do you feel your dealership has been diligent?

Honestly, I think my truck would have been better off at a different dealership initially, but now that a STAR rep was sent out and they couldn’t fix it, I’m starting to think it’s just the truck. The dealership did their trouble tree based off their work packets and moved to the next level. They submitted a STAR rep request, but didn’t reply to the emails sent back and my request was closed. It wasn’t until I opened a case with Stellantis that it was discovered the STAR request was dropped because the dealership didn’t reply to emails sent. That is on the dealership and who knows how long they would have waited.

 

[ROCKO]

Well, 17 months of ownership and 21,000 miles, with zero issues… Then I drive to work and felt a momentary power thud, followed by gradual loss of power. Fortunately I was able to limp it off the highway and am now sitting at the dealership. Thought I was clear of all the first year issues. I turned the truck off and restarted it. The check engine light was on and it was struggling to run around 1,000 to 1,500 rpms. I instantly shut it off and am now awaiting the dealership to tell me what’s going on.

Check the turbo boost arm connection mine came off because the c ring was not installed right from the factory I have a thread on my issue I fixed it in 5 min after telling the dealer what it was and clearing codes it completely cut turbos off that could be it

 

[Unstroked]

Check the turbo boost arm connection mine came off because the c ring was not installed right from the factory I have a thread on my issue I fixed it in 5 min after telling the dealer what it was and clearing codes it completely cut turbos off that could be it

The dealership is only going to stick to their work packets and what the STAR Rep tells them. Deviations are not authorized.

 

[ROCKO]

The dealership is only going to stick to their work packets and what the STAR Rep tells them. Deviations are not authorized.

The dealership is only going to stick to their work packets and what the STAR Rep tells them. Deviations are not authorized.

They would see it as soon as they open the hood hopefully they get you fixed fast

 

[Unstroked]

I hate that it has come to this, but I have filed a claim with NCDS for arbitration. As of today, I am 74 days straight without my truck and zero signs on forward progress. I hope that my case will be easily closed so that I can move on. I am not going to ditch the RAM family over this issue, just need to move on from this truck and into a new RAM.