RHO accidents

[StormTrooper]

Hi Ruben,
Here is an outline to my approach:
1] I called Stellantis customer care. Got the toll free number from my salesman. They opened a case number for me and started the inquiry process.
2] I contacted my local Ram dealer where I get my truck serviced, and asked the maintence/ parts/supervisor to open a 'STAR' case to persue this and provide me a 'reference' number as soon as it is opened.
FYI:
My last conversation with the body shop is they are communicating with the at fault insurer to either get approval for replacement of the entire frame or reprocess a 'contructive total loss'. The customer care rep told me she just closed a case before the holidays under this insurance agreement for a critical part that the owner was waiting 5 months for.
LMK if you more info. Happy to share whatever I have.
Obiviously very frustrating.

 

[the_ruben]

Hi Ruben,
Here is an outline to my approach:
1] I called Stellantis customer care. Got the toll free number from my salesman. They opened a case number for me and started the inquiry process.
2] I contacted my local Ram dealer where I get my truck serviced, and asked the maintence/ parts/supervisor to open a 'STAR' case to persue this and provide me a 'reference' number as soon as it is opened.
FYI:
My last conversation with the body shop is they are communicating with the at fault insurer to either get approval for replacement of the entire frame or reprocess a 'contructive total loss'. The customer care rep told me she just closed a case before the holidays under this insurance agreement for a critical part that the owner was waiting 5 months for.
LMK if you more info. Happy to share whatever I have.
Obiviously very frustrating.

No this is fantastic information, thank you so much, truly appreciate it.

 

[Scottie2Hottie]

Dropped mine off about 3 weeks ago at my preferred body shop. I have not followed up with them as far as parts status. Mine needs a rear drivers side door and drivers bed outer skin a plastic fender trim. 3 parts total. I plan to contact them after New Years to check the status. I know at the time I dropped off the truck, the rear door and plastic trim was available to order. I have no idea about the bed skin.

 

[Scottie2Hottie]

Update: The driver rear door & rear plastic trim has arrived. Supposedly Ram/Mopar said they are running a batch of bed sides Jan 12th. I’m content with that timeline if it holds.