Unless you actually work for them or have an inside source, you have absolutely no way of knowing this. I had a similar situation with one of my street bikes. I waited the better part of 2 years and there still wasn't a tune out. Finally I reached out to a tuner I had used for several other bikes and he told me they hadn't invested any time into the platform as they hadn't received any interest. Interestingly enough they dyno tuned my bike (I left it with them for 6 months, as I have multiple bikes and they worked closely with Woolich Racing to crack the ECU) and posted it to a social media platform. Before they knew it their inbox was blowing up with tuning requests.
They sell a service; if customers reaching out with a simple email inquiring about tuning their truck annoys them, find a different job.