Not happy.

[RHOra]

It is frustrating for sure. I bought a 2016 RAM Big Horn back in the day, pulled it off the dealer lot for my 3-mile drive home, and got a CEL at the first stoplight LOL.

Took it back, so didn't even get to drive it a mile, and I am fortunate to have extra vehicles to drive, so it's not really any inconvenience to me, but when a vehicle's someone's only driver, it is a hassle.

I had that truck in the shop about 6 times for this in the first 500 miles. Would drive a bit and come on. They knew what it was, but explained to me that Dodge doesn't allow them to replace the part without first going through a series of other checks. Kinda the when you hear hooves think Horses, not Zebras, as dealerships would end up replacing a transmission when it is simply a control module.

Finally, Dodge approved the part, which they were 99% sure it was, at about 500 miles, and I ran that truck up to 80K, and it was never in the shop again.

Fingers crossed, they get you sorted out. Stellantis won't even let the dealer replace a battery without hooking it up to a charger or some type of equipment that communicates with Stellantis and approves the battery replacement. You can absolutely get bad delaers but many times they are really limited by approvals from Stellantis.

Good luck and hope they get you sorted out.

 

[CaptainAwesome]

Do they ever actually help?

RamCares seems to extend a hand and offer to help in the initial post to give a false impression of giving a $h!t and then ghosts you once dealing with you directly. Hopefully this is not the case for everyone, but that was my personal experience.

 

[Banger]

RamCares seems to extend a hand and offer to help in the initial post to give a false impression of giving a $h!t and then ghosts you once dealing with you directly. Hopefully this is not the case for everyone, but that was my personal experience.

Very accurate!!

 

[CaptainAwesome]

Less then 4k and truck has been in the shop 4 times for a CEL that they just keep throwing parts at it. Already 18-days without the truck. Thinking about getting a lawyer and implementing my states lemon law. Thoughts?

My truck has 6,000 miles and has only been in the shop once, but it's going on 4 weeks now. When I took it in was throwing codes for low pressure at fuel rail. I did not tell them what codes I saw since I assumed they would get the same codes when they got it in the shop.

For the first week they would not say what error codes they were getting, or where they were looking.

The second week they indicated that they thought the problem was electrical and that they located several corroded wires in one of the wire harnesses, pulled the low pressure fuel pump and replaced a fuel pressure sensor.

The third week they indicated that they were waiting for someone to come in to help diagnose what the issue was. At that time they indicated that they thought the cam shaft for the high pressure fuel pumps had failed and had the part ordered.

Currently I am waiting on them to start the replacement of the cam shaft. They indicated that they are not certain that this is the solution, but is the next step.

Up until Monday, I had not taken a loaner car but figured that I would take one now in the hope that it may be provide some form or motivation to get this fixed. I also don't think that strategy worked, becuase they said the part was received on Monday and I do not think they have started the replacement yet.

I like my truck, but I am starting to get frustrated.

 

[CaptainAwesome]

Very accurate!!

They should at least change their name to Ram"Cares"

I would at least appreciate the humor in that.

 

[CaptainAwesome]

It is frustrating for sure. I bought a 2016 RAM Big Horn back in the day, pulled it off the dealer lot for my 3-mile drive home, and got a CEL at the first stoplight LOL.

Took it back, so didn't even get to drive it a mile, and I am fortunate to have extra vehicles to drive, so it's not really any inconvenience to me, but when a vehicle's someone's only driver, it is a hassle.

I had that truck in the shop about 6 times for this in the first 500 miles. Would drive a bit and come on. They knew what it was, but explained to me that Dodge doesn't allow them to replace the part without first going through a series of other checks. Kinda the when you hear hooves think Horses, not Zebras, as dealerships would end up replacing a transmission when it is simply a control module.

Finally, Dodge approved the part, which they were 99% sure it was, at about 500 miles, and I ran that truck up to 80K, and it was never in the shop again.

Fingers crossed, they get you sorted out. Stellantis won't even let the dealer replace a battery without hooking it up to a charger or some type of equipment that communicates with Stellantis and approves the battery replacement. You can absolutely get bad delaers but many times they are really limited by approvals from Stellantis.

Good luck and hope they get you sorted out.

That sounds pretty accurate for what has been going on with my truck. It seems like they have a methodical approach where they have to go down a checklist before they get to the next part. Almost like going to a doctor. Unfortunately that doesn't make it any less frustrating. I am hopeful that they make it to the part that is causing the problem, and if they don't we don't have to start at Box 1 all over again.

 

[RADA]

Why people think Google is equivalent to expert advice - I have no idea.

Google ads are nothing more than lead generator services who in turn sell your info to someone. They want you to click and if you have a truly valuable case - they will work with you. If not - they farm it out again.

No different than personal injury law - just not nearly as lucrative. If it was you'd see billboards outside of every new car dealer service center.

You have options - yes. There is a marked difference though between an option and a guaranteed payday. No reputable professional would ever recommend filing suit first without first trying to resolve the issue directly.

The fact people think its as simple as file a lawsuit and someone will magically appear offering a big sack of cash just shows how delusional some people really are and how these ambulance chasers make a living.

It's not a Google opinion...
With all the electronic issues I've had with my truck over the last 17 months, I've spent weeks, if not months, researching my options.

I asked experts for their advice and opinions:
My father-in-law is a 47-year partner in a law firm.
My sister is a 30+ year paralegal.

Both of these experts said the same thing I posted here.
They said the best way to protect my investment was through legal means.
They both stated that the manufacturer will ALWAYS take the path of least monetary resistance.

You want to know why I KNOW that RAM/Stellantis Lemon Law cases average 9 to 14 months?
I KNOW because I'm 5.5 months into my own case.
I KNOW because my A-Rated, Peer-Reviewed, Lemon Law attorney, with YEARS of successful cases, told me in person that most RAM/Stellantis cases take 9 to 14 months!

In my opinion, your original advice is terrible because I feel it is quite inaccurate.

I did nothing more than to show that state and federal laws (IE: Magnuson-Moss) are written to require the manufacturer to pay the attorney's fees in a successful case, and that MOST lemon law attorneys operate on a contingency fee schedule because of said laws.
Yes - There are attorneys all over the internet, billboards, etc. It's called advertising. I bet some are terrible, and most are decent people trying to make a living.

I never said anything about magical settlements - you did.

I never said anything about a guaranteed payday - you did.

I never said Google was the answer to expert advice - you implied we think it is.

I used Google for what EVERYONE uses it for, to find information they need for their current situation.

That's it.... It's you who's getting hyper-defensive here, not me.

 

[Banger]

They should at least change their name to Ram"Cares"

I would at least appreciate the humor in that.

Yes! Or RamCares-NOT

https://www.barfblog.com/wp-content/uploads/2017/05/waynes-world-5.jpg.png

 

[Banger]

They should at least change their name to Ram"Cares"

I would at least appreciate the humor in that.

How about RamCares_NOT!!

 

[Guest2350]

Why people think Google is equivalent to expert advice - I have no idea.

Google ads are nothing more than lead generator services who in turn sell your info to someone. They want you to click and if you have a truly valuable case - they will work with you. If not - they farm it out again.

No different than personal injury law - just not nearly as lucrative. If it was you'd see billboards outside of every new car dealer service center.

You have options - yes. There is a marked difference though between an option and a guaranteed payday. No reputable professional would ever recommend filing suit first without first trying to resolve the issue directly.

The fact people think its as simple as file a lawsuit and someone will magically appear offering a big sack of cash just shows how delusional some people really are and how these ambulance chasers make a living.

Thanks for your opinion.

 

[Guest2350]

It's not a Google opinion...
With all the electronic issues I've had with my truck over the last 17 months, I've spent weeks, if not months, researching my options.

I asked experts for their advice and opinions:
My father-in-law is a 47-year partner in a law firm.
My sister is a 30+ year paralegal.

Both of these experts said the same thing I posted here.
They said the best way to protect my investment was through legal means.
They both stated that the manufacturer will ALWAYS take the path of least monetary resistance.

You want to know why I KNOW that RAM/Stellantis Lemon Law cases average 9 to 14 months?
I KNOW because I'm 5.5 months into my own case.
I KNOW because my A-Rated, Peer-Reviewed, Lemon Law attorney, with YEARS of successful cases, told me in person that most RAM/Stellantis cases take 9 to 14 months!

In my opinion, your original advice is terrible because I feel it is quite inaccurate.

I did nothing more than to show that state and federal laws (IE: Magnuson-Moss) are written to require the manufacturer to pay the attorney's fees in a successful case, and that MOST lemon law attorneys operate on a contingency fee schedule because of said laws.
Yes - There are attorneys all over the internet, billboards, etc. It's called advertising. I bet some are terrible, and most are decent people trying to make a living.

I never said anything about magical settlements - you did.

I never said anything about a guaranteed payday - you did.

I never said Google was the answer to expert advice - you implied we think it is.

I used Google for what EVERYONE uses it for, to find information they need for their current situation.

That's it.... It's you who's getting hyper-defensive here, not me.

Thank you for your opinion.

 

[TripleBRHO]

sorry bro. my truck has been perfect.

 

[RADA]

sorry bro. my truck has been perfect.

AWESOME!

I love hearing this!

Even with all my issues, I STILL love this truck....

Crazy, huh?

 

[bankrman]

As someone that is currently exercising the lemon law on a FCA product, here are the facts of my experience in CA:

- 3 days after purchasing a brand new Jeep GC 4xe, it died electronically on the side of the road, towed back to dealer and sat at the dealership for 9 months while they “worked” on getting it fixed.
- Never experiencing this before, and throughout the 9 months, used every logical means to solve the issue through FCA corporate and the dealership to no avail. This included mediation, which after they denied any responsibility of FCA, learned that the mediation process that is offered..is actually through FCA. I was naive to think that it would truly be a neutral, 3rd party.
- Used Yelp to find a local, reputable lemon law attorney and after a very short conversation, took our “slam dunk”…my words…case.
- Jan 2025 is when the car died, case taken on by attorney around 3rd quarter of 2025, FCA eventually settled in our favor to make it like this never happened end of 1st quarter of 2026 and the “check is in the mail” is still pending.
- Still haven’t paid a single dime for all the rental/loaner cars we had during the 9 months or to the attorney.
- Funny thing is that they finally fixed the Jeep and we’ve been driving it since Oct of 2025 and it’s been working fine, but the wheels were already in motion and getting the vehicle back didn’t change the result of the case.
- In summary, lemon law has done what it’s supposed to do…however, time is on the side of the manufacturer…and boy do they drag their feet. One might think this experience would sour my taste for dealing with FCA, however, we’ve had like a dozen or more Jeep/Ram products with zero issues before this one and so I bought the RHO. So far, so good.

 

[TripleBRHO]

bbb auto line will be your best route. link below. I had a gm buy back after the engine was replaced at 5,000 miles. I couldn't get anything out of gm until I filed a bbb auto line claim. bbb was very helpful. Lawyers like to make money not solve problems.

BBB AUTO LINE

BBB Auto Line offers independent dispute resolution, including arbitration, for auto disputes, warranty complaints, and lemon law cases. Resolve your auto issue today!

bbbprograms.org

 

[Weather Man]

As someone that is currently exercising the lemon law on a FCA product, here are the facts of my experience in CA:

- 3 days after purchasing a brand new Jeep GC 4xe, it died electronically on the side of the road, towed back to dealer and sat at the dealership for 9 months while they “worked” on getting it fixed.
- Never experiencing this before, and throughout the 9 months, used every logical means to solve the issue through FCA corporate and the dealership to no avail. This included mediation, which after they denied any responsibility of FCA, learned that the mediation process that is offered..is actually through FCA. I was naive to think that it would truly be a neutral, 3rd party.
- Used Yelp to find a local, reputable lemon law attorney and after a very short conversation, took our “slam dunk”…my words…case.
- Jan 2025 is when the car died, case taken on by attorney around 3rd quarter of 2025, FCA eventually settled in our favor to make it like this never happened end of 1st quarter of 2026 and the “check is in the mail” is still pending.
- Still haven’t paid a single dime for all the rental/loaner cars we had during the 9 months or to the attorney.
- Funny thing is that they finally fixed the Jeep and we’ve been driving it since Oct of 2025 and it’s been working fine, but the wheels were already in motion and getting the vehicle back didn’t change the result of the case.
- In summary, lemon law has done what it’s supposed to do…however, time is on the side of the manufacturer…and boy do they drag their feet. One might think this experience would sour my taste for dealing with FCA, however, we’ve had like a dozen or more Jeep/Ram products with zero issues before this one and so I bought the RHO. So far, so good.

When the dealer sales guy handed the tablet with the accepting the RAM arbitration on it, I declined.

 

[DM2059]

I'm just over four months into my Ram LL claim. My RHO has only 99 miles on it and I'm headed down to the dealer today to get my third loaner vehicle so far. My LL attorney is working on contingency also. I did Ram arbitration and was denied (what a waste of time). Not fun at all.

 

[RADA]

I'm just over four months into my Ram LL claim. My RHO has only 99 miles on it and I'm headed down to the dealer today to get my third loaner vehicle so far. My LL attorney is working on contingency also. I did Ram arbitration and was denied (what a waste of time). Not fun at all.

I had 3053 miles on mine when the problems started.

As a matter of fact, it's been the dealer since Tuesday, with more ADA (4th or 5th time) and Blind Spot Monitoring issues.

 

[bigfoot21075]

I had 3053 miles on mine when the problems started.

As a matter of fact, it's been the dealer since Tuesday, with more ADA (4th or 5th time) and Blind Spot Monitoring issues.

I have to ask, as I have the same order anxiety issue. I am buying my last new vehicle barring some windfall of future cash, I saw your post

"Percentage of RHOs with issues?" Would you do it all over again or not?​

 

[RADA]

I have to ask, as I have the same order anxiety issue. I am buying my last new vehicle barring some windfall of future cash, I saw your post

"Percentage of RHOs with issues?" Would you do it all over again or not?​

Would I do it all over again: 100% Yes.

I LOVE this truck. I love the way it rides/drives. I love its presence and stance.
The interior is far superior to anything available in the rest of the truck market.

The Raptor interior is plastic garbage compared to the RHO. And Chevy/GMC don't offer a Trophy Truck variant. (GMC's regular truck prices are nucking futs too).

Toyota has lost its frigging mind and decided that we want a hybrid sports truck (we don't), so our options are limited.

Yes, I have a lemon Law case.
Yes, it sucks that I had to do this.

BUT....
When this case is over, I'll have twice the $$$ I used as my down payment on this truck. This is a great financial place to be in.

Will I get another RHO? It's not 100%, but there's a great chance I will.

There's a small window of other (older) vehicles I'm considering, but these would be VERY specific models.
There's an even smaller window of new vehicles I'm interested in.

Why?
After listening to my attorney, ALL vehicle manufacturers are having serious quality issues with their new offerings, with a significant percentage of these issues connected to vehicle electronics.

I watched a video of a 40+ year dealership service manager explain it this way:

He said most new vehicles have become as technologically complicated as the aircraft we fly in.
The difference is a modern jet is swarmed with technical experts on a daily basis so the aircraft doesn't fall out of the sky. Our vehicles do not receive the same level of scrutiny.

My answer is still yes; I would have bought my RHO anyway, and there's a good chance I'll buy another one after this nightmare is over.