They cannot fix my 2025 RHO! Too new of a truck???

[FrankNSteinPC]

I was soooooo excited to buy an RHO! Sure, it's not the TRX, but it's still a beastly truck with many gadgets, electronics, and a fun-to-drive machine. However, I drove off the lot and immediately received a "U-Connect Error" and an immediate service-required message. I drove it a bit more, and the Blind Spot Monitoring began failing on start-up as well, and the lights would stay on in the side mirrors. AEB and Cruise Control would stop working. I moved the shifter into "Sport" mode once to "tap the gas" and feel a little of what I bought; it instantly hit the redline and would not stop (even with no gas applied) until I threw the shifter out of the sport mode. That lasted about 2-3 seconds, but it was not a fun few seconds. At this point, I knew something was seriously wrong with this truck. So, it went back to the dealership to get fixed.

My RHO has sat at the dealership since Feb 7, 2025. I purchased it on Jan 31, and picked it up on Feb 1. Now, it sits in a service department that cannot fix it. They have no idea where to look. They will not replace or change anything until Ram tells them they should.

I was told that due to this truck having such low miles (I bought it at 58 mi) and its extensive errors within its system, the problem is far beyond the capabilities of the dealership. No one has been trained on this new system installed in the 2025 Ram vehicles. They say it communicates much differently than the previous Dodge/Rams they service. They are unsure what to do with the trucks' new "Ethernet" system.

 

[truckguy]

Sounds like you need to request a refund or lemon law. It’s possible you could get them to refund the purchase price and reorder if you felt inclined.

 

[RHOfan]

Your issues are not isolated. Ram is aware & working on a software patch (maybe, if that’s really the issue).

Keep us informed on what happens next!

 

[itsmekylep]

Similar issues with mine. Purchased 1/31 and back to the dealer 2/3. Truck would throw faults on the dash and check engine light, as well as stick in gear until I came to a stop. They ordered a new PCM a few days later. New PCM arrived on 2/21 after countless calls to Ram Cares. New PCM would not communicate with RF hub. Sounds like they are going to order another PCM. While all this is extremely frustrating for me, my dealer has been very helpful. Your Dealer sounds like they're lost.

 

[Air’d outSRT]

I was soooooo excited to buy an RHO! Sure, it's not the TRX, but it's still a beastly truck with many gadgets, electronics, and a fun-to-drive machine. However, I drove off the lot and immediately received a "U-Connect Error" and an immediate service-required message. I drove it a bit more, and the Blind Spot Monitoring began failing on start-up as well, and the lights would stay on in the side mirrors. AEB and Cruise Control would stop working. I moved the shifter into "Sport" mode once to "tap the gas" and feel a little of what I bought; it instantly hit the redline and would not stop (even with no gas applied) until I threw the shifter out of the sport mode. That lasted about 2-3 seconds, but it was not a fun few seconds. At this point, I knew something was seriously wrong with this truck. So, it went back to the dealership to get fixed.

My RHO has sat at the dealership since Feb 7, 2025. I purchased it on Jan 31, and picked it up on Feb 1. Now, it sits in a service department that cannot fix it. They have no idea where to look. They will not replace or change anything until Ram tells them they should.

I was told that due to this truck having such low miles (I bought it at 58 mi) and its extensive errors within its system, the problem is far beyond the capabilities of the dealership. No one has been trained on this new system installed in the 2025 Ram vehicles. They say it communicates much differently than the previous Dodge/Rams they service. They are unsure what to do with the trucks' new "Ethernet" system.

Lemon law it

 

[frogjbm]

Your issues are not isolated. Ram is aware & working on a software patch (maybe, if that’s really the issue).

Keep us informed on what happens next!

But…are they?

 

[Cautionary Tale]

I was soooooo excited to buy an RHO! Sure, it's not the TRX, but it's still a beastly truck with many gadgets, electronics, and a fun-to-drive machine. However, I drove off the lot and immediately received a "U-Connect Error" and an immediate service-required message. I drove it a bit more, and the Blind Spot Monitoring began failing on start-up as well, and the lights would stay on in the side mirrors. AEB and Cruise Control would stop working. I moved the shifter into "Sport" mode once to "tap the gas" and feel a little of what I bought; it instantly hit the redline and would not stop (even with no gas applied) until I threw the shifter out of the sport mode. That lasted about 2-3 seconds, but it was not a fun few seconds. At this point, I knew something was seriously wrong with this truck. So, it went back to the dealership to get fixed.

My RHO has sat at the dealership since Feb 7, 2025. I purchased it on Jan 31, and picked it up on Feb 1. Now, it sits in a service department that cannot fix it. They have no idea where to look. They will not replace or change anything until Ram tells them they should.

I was told that due to this truck having such low miles (I bought it at 58 mi) and its extensive errors within its system, the problem is far beyond the capabilities of the dealership. No one has been trained on this new system installed in the 2025 Ram vehicles. They say it communicates much differently than the previous Dodge/Rams they service. They are unsure what to do with the trucks' new "Ethernet" system.

I had all those issues, except trying to put it in race mode before the break-in and subsequent system unlock...hopefully you didn't do that prior to a solid 750 miles. Every single one of those issues worked itself out through driving, engine start-ups and turn offs. I'd just take it back, follow owner's manual break-in and continue that. All my issues vanished one by one by 1800 miles. Now I just have setting not saving, which is kind of its own kind of hell.

 

[Don50BMG]

I was soooooo excited to buy an RHO! Sure, it's not the TRX, but it's still a beastly truck with many gadgets, electronics, and a fun-to-drive machine. However, I drove off the lot and immediately received a "U-Connect Error" and an immediate service-required message. I drove it a bit more, and the Blind Spot Monitoring began failing on start-up as well, and the lights would stay on in the side mirrors. AEB and Cruise Control would stop working. I moved the shifter into "Sport" mode once to "tap the gas" and feel a little of what I bought; it instantly hit the redline and would not stop (even with no gas applied) until I threw the shifter out of the sport mode. That lasted about 2-3 seconds, but it was not a fun few seconds. At this point, I knew something was seriously wrong with this truck. So, it went back to the dealership to get fixed.

My RHO has sat at the dealership since Feb 7, 2025. I purchased it on Jan 31, and picked it up on Feb 1. Now, it sits in a service department that cannot fix it. They have no idea where to look. They will not replace or change anything until Ram tells them they should.

I was told that due to this truck having such low miles (I bought it at 58 mi) and its extensive errors within its system, the problem is far beyond the capabilities of the dealership. No one has been trained on this new system installed in the 2025 Ram vehicles. They say it communicates much differently than the previous Dodge/Rams they service. They are unsure what to do with the trucks' new "Ethernet" system.

call Ram customer service every day and complain ,the techs don't have a open RR time and they don't want to lose money on the time that is allotted for warranty repair , Ram will have to say the will pay the mechanic for he complete time, once they get the ok from ram it will be fixed.

 

[Us282160]

I had different issue, but was in shop for 3 weeks, Ram cares was really good and sent me a check for the hassle

 

[itsmekylep]

I had different issue, but was in shop for 3 weeks, Ram cares was really good and sent me a check for the hassle

My truck is still at the dealer. Going on day 29. So far, they offered to pay my first month payment. It's been an absolute fight. I am requesting an extended warranty over money. Nice to hear they offered you money after 3 weeks. Must be differences in case managers.

 

[daniellelaven022]

I was soooooo excited to buy an RHO! Sure, it's not the TRX, but it's still a beastly truck with many gadgets, electronics, and a fun-to-drive machine. However, I drove off the lot and immediately received a "U-Connect Error" and an immediate service-required message. I drove it a bit more, and the Blind Spot Monitoring began failing on start-up as well, and the lights would stay on in the side mirrors. AEB and Cruise Control would stop working. I moved the shifter into "Sport" mode once to "tap the gas" and feel a little of what I bought; it instantly hit the redline and would not stop (even with no gas applied) until I threw the shifter out of the sport mode. That lasted about 2-3 seconds, but it was not a fun few seconds. At this point, I knew something was seriously wrong with this truck. So, it went back to the dealership to get fixed.

My RHO has sat at the dealership since Feb 7, 2025. I purchased it on Jan 31, and picked it up on Feb 1. Now, it sits in a service department that cannot fix it. They have no idea where to look. They will not replace or change anything until Ram tells them they should.

I was told that due to this truck having such low miles (I bought it at 58 mi) and its extensive errors within its system, the problem is far beyond the capabilities of the dealership. No one has been trained on this new system installed in the 2025 Ram vehicles. They say it communicates much differently than the previous Dodge/Rams they service. They are unsure what to do with the trucks' new "Ethernet" system.

If you haven’t yet, I’d call Chrysler and start a case and get a case manager involved maybe they can assist in some way and dealer needs to keep them informed for what’s going on. All the new vehicles have to perform didi reports that get submitted and I’m sure enough of these running into issues there is bound to be something updated on the tech side of things. Just my opinion.

 

[405Forged]

It’s not a new system in these trucks at all. The Uconnect 5 system has been out since 2022. Everything that revolves around the canbus is also not new since 2022. The Hurricane motor HO or SO has been in Wagoneers for almost two years now.

Your dealership just hasn’t sent anyone to the actual training or they don’t want to mess with it because until they figure it out Stellantis will not pay empty warranty work time. So without a trail to the problem it will sit until they get slow enough that someone will look at it. Have you asked if they have talked to the regional engineer yet or started a star case on it. Either one of those can usually get something started on an electrical run down that no one wants to deal with because they don’t get paid for it.

 

[FrankNSteinPC]

It’s not a new system in these trucks at all. The Uconnect 5 system has been out since 2022. Everything that revolves around the canbus is also not new since 2022. The Hurricane motor HO or SO has been in Wagoneers for almost two years now.

Your dealership just hasn’t sent anyone to the actual training or they don’t want to mess with it because until they figure it out Stellantis will not pay empty warranty work time. So without a trail to the problem it will sit until they get slow enough that someone will look at it. Have you asked if they have talked to the regional engineer yet or started a star case on it. Either one of those can usually get something started on an electrical run down that no one wants to deal with because they don’t get paid for it.

What I understand as of yesterday is that the Technician is working with Ram Engineering to diagnose and troubleshoot the problem. This is taking so long because of the time between instructions, actions, feedback, analysis, and next steps. The technician is not certified on this system. So he has to rely on Ram Engineers to tell him next steps. He does what they say, tells them it is done, they run tests, analyze what the results are, then determine what actions the technician needs to take next. Essentially, one step each day. If this holds true, then 30 days of steps minus weekends at this point.

I spoke to RAM Customer Care team, opened a case. He said that he could not see a case open with the engineers by the service team, unless they were using "the other system" which he didn't have visibility into. He knew these service advisors, he had a couple of other vehicle concerns he had to talk to them about. He said he would get back to me by Wednesday. Yup, still waiting to hear from him as well. Seems to be the trend...

 

[FrankNSteinPC]

If you haven’t yet, I’d call Chrysler and start a case and get a case manager involved maybe they can assist in some way and dealer needs to keep them informed for what’s going on. All the new vehicles have to perform didi reports that get submitted and I’m sure enough of these running into issues there is bound to be something updated on the tech side of things. Just my opinion.

Yup, see my other reply - Ram Customer Care was contacted, ticket opened, no feedback since.

 

[FrankNSteinPC]

My truck is still at the dealer. Going on day 29. So far, they offered to pay my first month payment. It's been an absolute fight. I am requesting an extended warranty over money. Nice to hear they offered you money after 3 weeks. Must be differences in case managers.

Was your case manager pretty nonchalant about the whole thing too? Like, oh this is just another day, sure, let me get your info, I'll check on it...then you don't hear back from them?

 

[testerdahl]

It’s not a new system in these trucks at all. The Uconnect 5 system has been out since 2022. Everything that revolves around the canbus is also not new since 2022. The Hurricane motor HO or SO has been in Wagoneers for almost two years now.

Your dealership just hasn’t sent anyone to the actual training or they don’t want to mess with it because until they figure it out Stellantis will not pay empty warranty work time. So without a trail to the problem it will sit until they get slow enough that someone will look at it. Have you asked if they have talked to the regional engineer yet or started a star case on it. Either one of those can usually get something started on an electrical run down that no one wants to deal with because they don’t get paid for it.

Everything you said was correct in the first paragraph, yet you forgot it does have a new electrical architecture named Atlantis High. That’s the issue not the other software you mentioned.

 

[itsmekylep]

Was your case manager pretty nonchalant about the whole thing too? Like, oh this is just another day, sure, let me get your info, I'll check on it...then you don't hear back from them?

Pretty much. It's because it's just a call center. My guess is they read off a script and don't know what a Ram truck is. Thankfully I was assigned a new case manager the other day and she is a "retention" specialist. She is much more helpful. Probably because as of yesterday I am at my 30 day mark.

 

[itsmekylep]

Was your case manager pretty nonchalant about the whole thing too? Like, oh this is just another day, sure, let me get your info, I'll check on it...then you don't hear back from them?

I started calling my case manager every day. I had a 17-day period with no contact from him. I would email every few days. What actually ended up being the most responsive was the "ram cares" user on the 5th gen forum, or the "Mopar" username on Facebook. They are able to see your case and note it and ask for escalation.

 

[FrankNSteinPC]

I started calling my case manager every day. I had a 17-day period with no contact from him. I would email every few days. What actually ended up being the most responsive was the "ram cares" user on the 5th gen forum, or the "Mopar" username on Facebook. They are able to see your case and note it and ask for escalation.

Ohh great feedback there. Thank you.

 

[itsmekylep]

Ohh great feedback there. Thank you.

I keep notes in my phone with dates each and every time I contact someone or if they contact me, as well as what we discussed. This would go in my email every few days. it helps to keep track of everything