WARNING: Digital Cluster Software Recall Results in Digital Cluster Replacement?!

[prenticefour]

I have a 2026 with the recall for the digital cluster software. I did receive a letter for the recall probably two months ago and just took it in to the dealer for an oil change and went ahead and had them take care of it. Four days in and no issues. Besides the random Warning Illumination light I haven’t had any other issues. Will keep you all posted if something changes.

 

[RGV RHO]

I have a 2026 with the recall for the digital cluster software. I did receive a letter for the recall probably two months ago and just took it in to the dealer for an oil change and went ahead and had them take care of it. Four days in and no issues. Besides the random Warning Illumination light I haven’t had any other issues. Will keep you all posted if something changes.

Glad too see there’s some that don’t have issues after the recall

 

[Cookaf0180]

Battery dead when I woke up this morning (19 Jan)!

Had the recall done on my 26 RHO Lev 1 on Friday 16 Jan with my oil change. Didn’t even know there was a recall. There wasn’t one listed in my app and I haven’t received a letter. I bought it on 18 Oct 25 and have right at 6K miles on it. No real issues at all except a persistent Apple CarPlay issue of not recognizing my device without doing the dance of connect/reconnect/forget etc. I read about the battery dying in this forum but was hoping that I just lucked out and got a good setup! Well, my time finally came to join the club. Woke up to a dead battery.

Drove it yesterday with no issues around 7p. Came home and parked. Woke up this morning to an alert from LoJack that my battery dropped below 11.7 at 10:30p last night. Pulled up my app to see if I could remote start still to try and get some recharge going and the option was gone. The fact that this is still an issue with these trucks is mind boggling. Especially as Ram is trying to rebuild their brand right now. Time to see if I can get this trickle charge going and get it to the dealer. So frustrating!

 

[rpr]

Has anyone pinpointed the root cause of the dead batteries. Is it faulty batteries or a parasitic drain from ___?

For those who have had dead batteries did you notice a whine from the engine compartment that can persist for hours after shutting the vehicle off.

I’m still trying to find the source of the whine in mine, doesn’t seem like it’s the headlight ballasts. Has to be draining the battery but mine hasn’t died yet.

Sorry you guys are having these issues. Really strange how it’s so common but not across the board. Doesn’t instill a lot of confidence…feel like I’m just waiting for the hammer to drop.

 

[RamFan]

We went 9 months before ours failed. I turned off the proximity sensor as it seemed like the truck was "waking up" all the time. Knock on wood, zero issues.

Chris

 

[rpr]

So the only thing the dealers are doing to fix this is just replacing the battery with the same model AGM that it came with?

 

[MattH89]

So the only thing the dealers are doing to fix this is just replacing the battery with the same model AGM that it came with?

That's correct.

There seem to be two issues. One is that there definitely is/was a large amount of trucks that left the factory with bad batteries. Mine being one. It seems like replacing the battery (assuming you don't get another bad set) resolves issues


The other issue is that there is something draining a subset of these trucks. Multiple battery replacements and still having it happen is probably a statistical impossibility that you're just getting 3+ sets of bad batteries in a row. Ram seems to have no idea what is causing this, so the dealers just continue to dump new batteries and send you away.

 

[Cookaf0180]

Battery dead when I woke up this morning (19 Jan)!

Had the recall done on my 26 RHO Lev 1 on Friday 16 Jan with my oil change. Didn’t even know there was a recall. There wasn’t one listed in my app and I haven’t received a letter. I bought it on 18 Oct 25 and have right at 6K miles on it. No real issues at all except a persistent Apple CarPlay issue of not recognizing my device without doing the dance of connect/reconnect/forget etc. I read about the battery dying in this forum but was hoping that I just lucked out and got a good setup! Well, my time finally came to join the club. Woke up to a dead battery.

Drove it yesterday with no issues around 7p. Came home and parked. Woke up this morning to an alert from LoJack that my battery dropped below 11.7 at 10:30p last night. Pulled up my app to see if I could remote start still to try and get some recharge going and the option was gone. The fact that this is still an issue with these trucks is mind boggling. Especially as Ram is trying to rebuild their brand right now. Time to see if I can get this trickle charge going and get it to the dealer. So frustrating!

Update: Had to leave the truck with the dealer. Batteries checked good but they identified the truck has a parasitic draw. They just don’t know the source yet. The technician said he could see a faint backlight behind the usb panel (I couldn’t see it). He said it may be one other component but I didn’t catch what he said. I’ll update again after I get the official diagnosis. I did point out the truck has been great for the past 4 months and that I had the recall performed on Friday. I told him about this forum and he seemed surprise at the info I was offering. Didn’t sit well that he is up to date with the ongoing issues. I’ll update as soon as I have info.

 

[Faze]

Ok boys my cluster restarted today for the first time since the update. Will keep you posted. Looks like all these fixes and patches have expiration date

 

[RHO714]

Update: Had to leave the truck with the dealer. Batteries checked good but they identified the truck has a parasitic draw. They just don’t know the source yet. The technician said he could see a faint backlight behind the usb panel (I couldn’t see it). He said it may be one other component but I didn’t catch what he said. I’ll update again after I get the official diagnosis. I did point out the truck has been great for the past 4 months and that I had the recall performed on Friday. I told him about this forum and he seemed surprise at the info I was offering. Didn’t sit well that he is up to date with the ongoing issues. I’ll update as soon as I have info.

Had this a few months ago... said there was a module that needed to be replaced and swapped out batteries. Hadn't had an issue regarding the power draw at all.

However, been waiting on a new cluster for 94 days now.... and doesnt look like it's coming soon. Recent update was there are now contract disputes with their new part supplier with no concrete date of inventory.

 

[Attakracer]

We went 9 months before ours failed. I turned off the proximity sensor as it seemed like the truck was "waking up" all the time. Knock on wood, zero issues.

Chris

What is this proximity sensor you speak of that you can turn on and off ? And how is that done ? Does it have anything to do with the remote start from the fob ????

 

[Mikey Swift]

What is this proximity sensor you speak of that you can turn on and off ? And how is that done ? Does it have anything to do with the remote start from the fob ????

Proximity wake, it's in the Uconnect settings...turn that shit off.

 

[RamCares]

Hi there, @Attakracer!

As a little reminder our team is here too via private message if you need any additional assistance or support. Feel free to send a private message any time.

Hannah
Ram Cares

 

[eltaco]

Hi there, @Attakracer!

As a little reminder our team is here too via private message if you need any additional assistance or support. Feel free to send a private message any time.

Hannah
Ram Cares

Hannah, you’ve been helpful to myself and others on an individual PM basis, but you guys really need to get a better resolution for these cluster issues. Trucks are getting built every day with these displays… there’s no good reason an existing customer should be sitting idle for 3mo+ awaiting this part. That’s unacceptable customer service by prioritizing new truck manufacturing over existing customers.

 

[RamCares]

Hannah, you’ve been helpful to myself and others on an individual PM basis, but you guys really need to get a better resolution for these cluster issues. Trucks are getting built every day with these displays… there’s no good reason an existing customer should be sitting idle for 3mo+ awaiting this part. That’s unacceptable customer service by prioritizing new truck manufacturing over existing customers.

Our team works in combination with the Ram team to ensure customer concerns and voices are heard as well. In the meantime, for any users or owners facing vehicle frustrations we want to make ourselves available on a person-to-person basis too.

Thank you for your patience as we work to improve the collective ownership experience for each Ram owner!
Hannah
Ram Cares

 

[eltaco]

I came on here earlier today to post an update that I haven’t encountered these issues in a few weeks now. I got busy so didn’t get around to finishing my post.

Then, as luck would have it, I had the cluster go black on startup 2x in a row today. The 2nd time, it threw me a CEL. At this point knowing it’ll be a 3mo+ wait for a new cluster, I was good with just disregarding the issue… but the CEL makes it unavoidable. Guess I’m headed back to the shop…

 

[eltaco]

Also, my CEL is for PC155. I have no idea what that means as I got mixed results in a quick search this morning. If anyone has any insight on that, I’d appreciate it.

 

[Hate my ram]

I 100% agree. Ram is my favorite vehicle brand- I've owned 3. That being said, they've gotten noticeably worse as of late. The trucks themselves are fins but they need to get on top of these software issues. The trucks have been out for 1.5 years, I don't think that's even a remotely unreasonable request.

It's not like we were expecting everything to be perfect only 2 months after release.

This is exactly what they extended the powertrain warranty but didn't touch the bumper to bumper. I'd wager 90% of their warranty claims have been electronic related.

Agreed shit break but a fair and reasonable representation to repair would be nice.
At this point it’s breach of warranty trial sitting in dealership for months
Fraud by misleading adding 100k mi “limited” warranty when can’t even cover the 3yr/36k
Adding 400k vehicles to q1 2026 isn’t exactly a fix 2yrs for wireless CarPlay that rarely works & and a passenger screen

Stellantis made me hate ram

 

[BLKRHO2169]

Also, my CEL is for PC155. I have no idea what that means as I got mixed results in a quick search this morning. If anyone has any insight on that, I’d appreciate it.

Is it P0-155?

 

[BLKRHO2169]

Bit the bullet and updated IPC, BCM, and PCM today. All went thru without an issue. (So far).

Will watch for any issues from these updates.

Note: I had almost two dozen stored DTC's when plugged in initially. Still have the annoying ITCM (Ghost Trailer) issue going on. Getting a new module for this to see if it fixes. Not sure why it wouldn't be a SW update alone. We will see. More to come.