Digital Key Activation

[Saints]

Update: Finally have the Digital Key!! Not without drama. They replaced the module, but some how that fried the RF module and they had to order another (which they did get same day from another dealer). Then they installed that and it didn’t work and they had to open up another STAR case because it wouldn’t activate and pair the new “black card”. They did get it done in an extra day. So 3-Days at the dealership and the digital key tile appeared in the app. Then I got home and the phone paired as a key!! Now I have a working digital key!! 21 months after purchase,

So after getting the modules replaced the tile appeared in your app? You didn’t get any other OTA updates? I’m being told that I need an OTA update from Ram Connect and their software engineers and then they can push the tile to the app. I already had modules replaced in two vehicles, black cards work and dealer confirmed modules are working and trucks have all the latest updates. Ram Connect said they could see that they pushed an OTA update to my trucks successfully, but for whatever reason my trucks are denying them. How both trucks are acting in the same way with all new parts is a mystery that no one can explain.

 

[AFX]

So after getting the modules replaced the tile appeared in your app? You didn’t get any other OTA updates? I’m being told that I need an OTA update from Ram Connect and their software engineers and then they can push the tile to the app. I already had modules replaced in two vehicles, black cards work and dealer confirmed modules are working and trucks have all the latest updates. Ram Connect said they could see that they pushed an OTA update to my trucks successfully, but for whatever reason my trucks are denying them. How both trucks are acting in the same way with all new parts is a mystery that no one can explain.

So, I supposedly have been getting the OTA updates. When the dealership was stuck, this is what got them over the hump. It came from Ram Cares the two TSBs.

Good Morning -

REFERENCE: TSB: 08-423-26


GROUP: 08 - Electrical


Date: November 11, 2026 REVISION: 08-253-26


Customers will need to go on their dealer of preference and execute the service per this document.