Might need to go this route. I just spoke with my case manager and all they tell me is that the dealer needs to fix any issues. Don’t know what good is it to go to a case manager. Waste of time.
New info on 98 mph top speed.
- Thread starter itsmekylep
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Frustrating... Post Video on here... Ill reshare all over my socials and Im sure a lot of others would as well... Be warned, I only have like 14 followers on IG so will need a lot of support from others...
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I would go to linkedin find an executive from stellantis and write him your problem, tell him that is the last resort you are doing before going to a lawyer. It might work, or you might need to hit up a lawyer for real.
I am talking to a lawyer next Monday. A bit informal since we coach a football team for our 6th graders together but see what he says. His focus in injuries/accidents but he is well connected. If he sees a case, I am sure he will refer me to someone that could take a closer look at this mess.
Interesting how Texas does it.
Absolutely—your situation fits squarely within the scope of the Texas Deceptive Trade Practices Act (DTPA), which is designed to protect consumers from false, misleading, or deceptive business practices. Here’s how it applies to your case:
---
What Is the DTPA?
The Deceptive Trade Practices–Consumer Protection Act, codified in Chapter 17 of the Texas Business and Commerce Code, empowers consumers to sue businesses for:
• False advertising
• Misrepresentation of product capabilities
• Bait-and-switch tactics
• Other deceptive conduct in commerce A B
---
How It Applies to Your Vehicle’s Speed Misrepresentation
If the vehicle was advertised as capable of reaching 118 MPH, but in reality can only reach 98 MPH, that may constitute:
• Misrepresentation of characteristics or benefits: The DTPA explicitly prohibits advertising goods with features they do not possess B.
• Material deception: If the advertised top speed influenced your decision to purchase, it’s considered a material misrepresentation.
• Potential “knowing” or “intentional” violation: If the manufacturer or dealer knew the claim was false, you may be eligible for enhanced damages.
---
Remedies Available Under the DTPA
If you prove the misrepresentation harmed you, you may be entitled to:
Type of Violation Possible Remedies
Basic violation Economic damages (e.g., diminished value, repair costs)
Knowing violation Up to 3× economic damages + damages for mental anguish
Intentional violation Up to 3× total damages (economic + mental anguish)
All cases Recovery of court costs and attorney’s fees, making litigation more feasible
---
Absolutely—your situation fits squarely within the scope of the Texas Deceptive Trade Practices Act (DTPA), which is designed to protect consumers from false, misleading, or deceptive business practices. Here’s how it applies to your case:
---
What Is the DTPA?The Deceptive Trade Practices–Consumer Protection Act, codified in Chapter 17 of the Texas Business and Commerce Code, empowers consumers to sue businesses for:
• False advertising
• Misrepresentation of product capabilities
• Bait-and-switch tactics
• Other deceptive conduct in commerce A B
---
How It Applies to Your Vehicle’s Speed MisrepresentationIf the vehicle was advertised as capable of reaching 118 MPH, but in reality can only reach 98 MPH, that may constitute:
• Misrepresentation of characteristics or benefits: The DTPA explicitly prohibits advertising goods with features they do not possess B.
• Material deception: If the advertised top speed influenced your decision to purchase, it’s considered a material misrepresentation.
• Potential “knowing” or “intentional” violation: If the manufacturer or dealer knew the claim was false, you may be eligible for enhanced damages.
---
Remedies Available Under the DTPAIf you prove the misrepresentation harmed you, you may be entitled to:
Type of Violation Possible Remedies
Basic violation Economic damages (e.g., diminished value, repair costs)
Knowing violation Up to 3× economic damages + damages for mental anguish
Intentional violation Up to 3× total damages (economic + mental anguish)
All cases Recovery of court costs and attorney’s fees, making litigation more feasible
---
Maybe I need to go to a Ram dealer in Mexico? I am sure they don’t care about testing this MOFU and I can be done with chasing answers at the dealer!
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If the dealer is “reluctant” to send a tech to run it up to speed, for legal reasons, find a nearby drag strip, or talk to a local General Aviation airport manager. No need to risk getting pulled over by the Federali and it completely eliminates the dealers excuse that they can’t legally verify the top speed.
I would not bring up talking to a lawyer, you bring that up and chances are they will say nothing or do anything as they are waiting for your lawyer to contact theirs at that point. The threat of a lawyer does not phase anyone it just causes them to end the conversation because at that point you have made them aware of your intentions so they will not want to say anything.
Thanks for the feedback. My goal is to consult and see if it is worth going after it. At this point I am not getting anything either way. Dealer says “no I wont test” and Ram care says “no diagnosis, nothing we can do”
Next step for me is to figure out the software installed and see if that makes them work with me. If not, then I am out of options. Last will be if there are enough people pissed about it and looking to pursue the legal route.
In Texas there is always the option of filing a complaint under the DTPA. Maybe this gets their attention.
This situation is indeed frustrating. But a fix “should” be coming. It sucks the case managers don’t have that info to tell you.
The delta between HP readings on the performance pages and the driver gauges is on Rams radar. They confirmed trucks aren’t actually down on HP. Software patch should fix.
Just an FYI
Just an FYI
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Hmmm....DTPA you say.....maybe all of us Texas boys can band together and go after them for the nonexistent "Phone As Key" feature that STILL isn't available. I mean since the line below seems applicable...
"Misrepresentation of characteristics or benefits: The DTPA explicitly prohibits advertising goods with features they do not possess B."
Just sayin'...
That’s my goal when I talk to the lawyer I know. Maybe with enough force behind and putting all the small misleading or false advertising together, we actually can make a strong case.
I’ll report back next week.
Got an email from my case manager and said:
“According to my corporate resources, the Max speed for this vehicle is 98MPH. As of today I will be closing this case”
So if anyone here knows something I don’t please do share. To me this is just an F U this is what it is and deal with it.
“According to my corporate resources, the Max speed for this vehicle is 98MPH. As of today I will be closing this case”
So if anyone here knows something I don’t please do share. To me this is just an F U this is what it is and deal with it.
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That's disgusting. I still say the export tune is not EPA certified for use in the US on made for US vehicles. RAM! - get your shit together.
That’s bullshit. I got an official statement today. Fix is inbound!! I can’t believe we got it done. Thanks to everyone that posted about this and thank you to the Ram P.R. Manager that reached out to me and helped push this along!
Official Statement:
The performance and capability of every Stellantis vehicle are central to our commitment to customers. In this instance, a small number of North American Ram RHO trucks were inadvertently programmed with engine software intended for export models. The software was installed alongside routine updates performed during dealership servicing. As a result, these customer vehicles were limited to a top speed of 98 mph, below the advertised specification for the North American market. While this reduced top speed complies with regulatory requirements in certain international markets, it is not intended for North American Ram RHO high-performance trucks.
Stellantis will issue a rapid service update (RSU) to recalibrate the engine software in affected vehicles. Expert technicians will travel to affected customers to perform the RSU at their convenience. The RSU will update the engine management software and restore the intended top speed of 118 mph. Stellantis will contact affected customers directly to inform them of the corrective action and to schedule a technician appointment.
In the interim, customers may continue to operate their vehicles. As part of our commitment to quality and customer satisfaction, Stellantis will offer a complimentary oil change at participating dealerships to help offset any inconvenience. The company is conducting a thorough review of the technical error that led to the installation of incorrect software on these vehicles.
While the RSU will restore the top speed of North American Ram RHO trucks, Stellantis reminds all drivers to obey posted speed limits and drive responsibly.
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Man, this so awesome but how do we ensure we are “one of the impacted customers”?
Case manager closed my case and dealer had nothing or won’t diagnose my vehicle!
I assume you still have your case opened?
