Digital Key Activation

[AFX]

Some DM me contacts too. I’m away for two weeks but will send when I get back from vacation . TYIA

 

[bsjoiner]

Yes emailing works. I just got a call from corporate. They are saying the feature is live. They tell me I need to go to a dealer and get the update. The are coordinating the appointment. Counters what RAM Cares has been saying but if it gets the job done, I don’t care anymore.

 

[MurderedCat]

Sent an email to Nick yesterday no answer. Sent an email to Tim today and within 5 minutes it showed up. Not sure which one did it but I seem to have it now. Will confirm when I get home.

 

[WillBee]

So do we really need to send emails to ceo-s to get digital key access? Is this how it works lol?

 

[4R-to-RHO]

Sent an email to Nick yesterday no answer. Sent an email to Tim today and within 5 minutes it showed up. Not sure which one did it but I seem to have it now. Will confirm when I get home.

I just emailed Tim and Nick this morning and didnt receive nor expect a response yet, but based on this thread i checked my app, and Digital Key is in there now. This definitely works (2026 RHO delivered in Dec 2025)

The question is, is it good? Havent paired or tried it out yet...

 

[ah64aviator]

Yes.

Thank you. I got nothing. Hmmm.

 

[B29906]

I had my truck at the local dealership yesterday for a recall and warranty repair and spoke with the service advisor about the digital key. She claimed that this is due to digital security. While it is possible, I’m not clear why an up to date iPhone or Android would pose more risk from a key fob. The technology to recognize the key should be similar regardless of device unless I’m missing something.

 

[Jdmdc5teg06]

Sent an email yesterday to Nick and CC’d Tim and nothing so far. I fit back from work a bit ago and turned the truck on, opened the app and still don’t have the digital key tile on the app. I’ll try again tomorrow after work and if by Friday morning nothing, I’ll send another email. Glad it’s working for everyone else though

 

[Bar]

I had my truck at the local dealership yesterday for a recall and warranty repair and spoke with the service advisor about the digital key. She claimed that this is due to digital security. While it is possible, I’m not clear why an up to date iPhone or Android would pose more risk from a key fob. The technology to recognize the key should be similar regardless of device unless I’m missing something.

She’s an idiot.

 

[PLO231]

Sent an email yesterday to Nick with Tim in cc and now have the digital key in my app. No response from the email, just the digital key and that is all I really wanted.

 

[Jdmdc5teg06]

Sent an email yesterday to Nick with Tim in cc and now have the digital key in my app. No response from the email, just the digital key and that is all I really wanted.

What year RHO do you have? I sent an email on Tuesday and don’t have anything yet. I have a 25

 

[PLO231]

2026 with a 10/2025 build date

 

[amb]

EDIT 10/14/25, 11:30 AM EST: Cut off to receive messages is NOON EST. Thank you all who have already sent in your VINs! Please see our most recent message in the thread for more details.

As promised, we are here with some news about the impending launch of the Digital Key to our model year 2025 Ram trucks. The next phase of deployment is a software launch to a small subset of customers and will continue from there in small increments to ensure there are no issues before/during/after deployment.

Since we know this is a highly anticipated feature launch, and we also know none of you here are shy about letting us know if any issue arises, we would like to include forum members in this initial deployment so you can be some of the first access the feature.

If you own a 2025 model and would like to ensure you are part of the first wave, which we anticipate to be deployed by the end of next week (timing subject to change at any time for any reason), all we ask is that you send a private message with the same title as this post, Digital Key Activation, and include your VIN. No additional info needed. Due to the anticipated volume, this will help us keep track of everyone. Please don't expect any additional follow up via that private message besides a to confirm we received your PM.

Our intent is to use this thread to continue posting all additional updates as we receive them. Again, we expect this to be a relatively slow roll out to ensure the best customer experience.

We will be able to accept PMs for VINs until 10/14/25.

After 10/14/25, any VINs received may not be able to be included in the first wave. We do not yet have information on timing for the additional waves.

Thank you all for your support of Ram Cares on the forum so far, and we look forward to a smooth rollout! As with any software-based update, we at Ram Cares will take any feedback you have to provide once the update is received and dispense it back to the software engineers.

EDITED TO ADD: If your vehicle is not already equipped with the initial capability, it cannot be added. We will do a check on VINs as we receive them for the necessary sales code and in the instance your VIN does not have the sales code we will then let you know.

Kori & Hannah
Ram Cares

Digital Activation Key - I have previously sent in my VIN two or three times but that was a while back. So here is my VIN number again
1C6SRFDT8KN618959
Thanks,
A Mark Boyd
[email protected]

 

[Eighty]

Digital Activation Key - I have previously sent in my VIN two or three times but that was a while back. So here is my VIN number again
1C6SRFDT8KN618959
Thanks,
A Mark Boyd
[email protected]

That's a VIN for a 2019 Laramie - digital key is not available for that. Your RHO should be something like 1C6SRFUP_SN000000

 

[Coloradohiker]

I sent both Nick and Tim emails Tuesday with no response and no digital key activation. RHO L1 purchased 3 weeks ago. This is ridiculous!

 

[bkilby]

I sent both Nick and Tim emails Tuesday with no response and no digital key activation. RHO L1 purchased 3 weeks ago. This is ridiculous!

Three weeks ago? Lol. Mine is a 11/2024 build that I bought 12/2024. I'm still waiting so stand in line.

 

[Coloradohiker]

Three weeks ago? Lol. Mine is a 11/2024 build that I bought 12/2024. I'm still waiting so stand in line.

I hear ya. The sting is very fresh tho.

Didn't realize at the time of purchase I would have to beg Ram Execs to activate features that were advertised and sold to me.

 

[Jdmdc5teg06]

I sent both Nick and Tim emails Tuesday with no response and no digital key activation. RHO L1 purchased 3 weeks ago. This is ridiculous!

Don’t worry, you’re not the only one. I also sent an email on Tuesday and followed up again today with nothing in return. I’ll wait till after the weekend to check again

 

[llurz]

Finally got to test it out and can confirm that it’s a pretty awesome feature.

 

[bsjoiner]

The guy that called me is claiming I have to go to my dealer and get an update. I have tried telling him several times that everyone else is getting it OTA, but he says that my sales code doesn’t work like that. I have a tungsten, and so I don’t understand what he’s talking about