Digital Key Activation

[MurderedCat]

Even though i found the digital key tile in my ram app a few hours later same day, i finally did get an email response from a senior executive case manager a few days later with instructions. She mentioned that the pairing process has been challenging for some internal customers so sent the following diagram depending on if pairing an iphone or android:
View attachment 32253

I had 2 unsuccessful tries, so i closed the ram app and rebooted my phone the 3rd time, then it paired successfully pressing the top of my iphone against the wireless charger like shown.

I’ll try a reboot of my phone.

 

[sparknv]

I dont think you need it to use the phone app but it should have been with your truck. Maybe reach out to the dealer?

No...I looked in the glove box, the bag in the glove box, and both compartments of the center console...not a digital key card to be found anywhere.

Mine was under my backseat with the license plate bracket. i think i read another post somewhere though that some dealers were instructed to remove the nfc card on arrival?not sure if true or not but would make sense as to stop users from trying to pair a nfc card that wont work unless the trucks digital key feature is enabled.

 

[TylerMA]

Just emailed them both, let's see if I get a response. It is insane that @RamCares does respond and we are emailing the CEO for rollout of a feature that should be available to everyone - there is no reason on why they would do a phased rollout of this.

Built in December 2024.

 

[Av8tor]

My truck was built January of 2025. Still nothing

 

[PLO231]

I got my iPhone paired successfully after a few failed attempts. I remembers reading here that the phone positioning needed to be different from the instructions of just being placed in the charger. I had to hold it about 90 degrees to the drivers charger to pair. The instructions a few posts above are accurate.

 

[MurderedCat]

I rebooted my phone and it worked. I too had to hold the top of my iPhone to the pad, not place it in there like normal.

 

[deeve]

This commented at the people behind RamCares, but at the role RamCares plays. They seem to have no real authority or ability to get anything done. At best, in my experience, they can act as a liaison between Ram and my dealer. Even with that they were not able to accomplish anything more than I or dealer already had as I don’t think they had any decision making ability.

You email the CEO or another exec and they can get things done with just a sentence. Sometimes, solving problems like this can be rewarding for a CEO because it is in their power to make happen and to make happen now.

 

[Jdmdc5teg06]

This commented at the people behind RamCares, but at the role RamCares plays. They seem to have no real authority or ability to get anything done. At best, in my experience, they can act as a liaison between Ram and my dealer. Even with that they were not able to accomplish anything more than I or dealer already had as I don’t think they had any decision making ability.

You email the CEO or another exec and they can get things done with just a sentence. Sometimes, solving problems like this can be rewarding for a CEO because it is in their power to make happen and to make happen now.

Still waiting for my tile to appear and write to them on Tuesday. But I agree about ramcares. They certainly don’t have enough pull or anything to get things done

 

[Coloradohiker]

Even though i found the digital key tile in my ram app a few hours later same day, i finally did get an email response from a senior executive case manager a few days later with instructions. She mentioned that the pairing process has been challenging for some internal customers so sent the following diagram depending on if pairing an iphone or android:
View attachment 32253

I had 2 unsuccessful tries, so i closed the ram app and rebooted my phone the 3rd time, then it paired successfully pressing the top of my iphone against the wireless charger like shown.

Even though i found the digital key tile in my ram app a few hours later same day, i finally did get an email response from a senior executive case manager a few days later with instructions. She mentioned that the pairing process has been challenging for some internal customers so sent the following diagram depending on if pairing an iphone or android:
View attachment 32253

I had 2 unsuccessful tries, so i closed the ram app and rebooted my phone the 3rd time, then it paired successfully pressing the top of my iphone against the wireless charger like shown.

If you are comfortable with it, can you DM me the contact information of the person who is helping you? I need some help getting the digital key tile on my app. Thanks!

 

[Bigram]

"they can act as a liaison between Ram and my dealer"

ram cares has stated this to be true.

 

[PLO231]

Digital key works well. It has a little bit smaller range than the key fob as far as approach lights are concerned. In the truck, it has worked just fine with phone in pocket or anywhere else in the interior. So far…so good…

I don’t understand the controversy with just releasing this functionality to the masses.

Testing note, I’m only using phone only when making short runs where I don’t intend to shut off the truck. Picking up kids, drive through orders or dropping off items. Once I’m comfortable with the reliability of the functionality, I’ll get more comfortable with phone only for times when I’m shutting off the truck.

 

[deeve]

Once you get used to and trust the function it is great!

 

[Bar]

Good experience here. I left home yesterday without the fob, and all worked great. I locked it up and went riding for 4 hours, came back and unlocked it and headed home. Zero issues.

One edit: my pic of my RHO vanished from the app and was replaced by the Ram Logo. No big deal but I thought that was weird.

 

[rtfd333]

lol wow I decided to try that and sent a few emails and one apparently got to the right person. Got a few updates on my ram app telling me there has been changes to my garage or w/e, but it hasn’t shown up yet though but I feel like something is happening.

EDIT: Just clarifying I removed the names and numbers to prevent these people from getting blown up if they don’t get it added. If it works I’ll share who I emailed and who just called me.

I finally decided to send an email to both Tim and Nick on Saturday. Just missed a “spam” call which was Pat from Stellantis. He referenced my email and said he would be working on getting it activated.

Surprised how quickly someone responded but another vote for sending the email. Hate to ever have to escalate to the CEO but clearly he is paying attention and helping. Wonder how many emails they need to get to just force a massive push out to everyone.

I’ll update once it’s actually working.

 

[skyguyt]

Datapoint here but mine was a ‘26 MY built in Sep/Oct ‘25. Emailed Tim and Nick both on Wednesday last week around 8 am central, had the tile on my app around noon. I did get a call marked spam as well that I just noticed from Stellantis on Thursday and a follow up email today as well that said Tim was aware of the situation and wanted them to reach out.

Mine did not need to go to the dealer for any updates and I was able to get it added to my truck after using the trick of holding the phone sideways (camera basically on the top part of the NFC reader) after a few attempts at just leaving it on the wireless charger like normal which all failed. First attempt with the phone sideways failed, but I went right back through the steps and the second attempt worked great! Will probably try it out, like others have said, with short round trips before putting my full trust into it but am also excited about having the feature and option on there finally!

 

[HOTT 3L]

No...I looked in the glove box, the bag in the glove box, and both compartments of the center console...not a digital key card to be found anywhere.

*UPDATE*
emailed my dealer today, and they looked around...turns out the "prep crew" removed it and put it on the sales manager's desk (who was out of town when I took delivery). My sales person said they would send it out to me today.
still don't have the tile showing up in the app however...

 

[Jdmdc5teg06]

I’ve emailed Nick and Tim already twice last week and sent a follow up email today. No spam calls or response yet. Still waiting

 

[barnyard]

Still waiting on it to come to mine. Not thrilled that I’m begging for a feature I paid for almost 17 months ago. Come on RAM!

 

[Sweptfever214]

I got sent a TSB 08-340-25, j gotta go to the dealer and update the trucks key module. Idk if it works, I’m away on a trip so i can’t do it.

 

[yoda33073]

I got sent a TSB 08-340-25, j gotta go to the dealer and update the trucks key module. Idk if it works, I’m away on a trip so i can’t do it.

How did you request a code? What is that code?