Digital Key Activation

[Saints]

If your digital key module is faulty and requires replacement, is it safe to assume the digital key card did not work in your truck?

Never thought of that, but the card does work. The tech said he could reflash the module and update it. It just wouldn’t accept the TSB posted here even though he could see that it should take it.

 

[Coloradohiker]

Received this email earlier today as well about the TSB needed to be updated. Most of the dealers around me in south Florida are dog shit and would like to know if someone here in south Florida knows a good tech that works at the dealer who can do this for me and I know will take care of my truck.

If not I’ll make an appointment sometime next week and go from there.

View attachment 32423

@Jdmdc5teg06 I see Briana attached to your email a PDF of the TSB to take to the service dept. Can you post that here for others to review? Thanks!

 

[deeve]

Update: I brought my truck to the dealer today to get the TSB performed, I work for every make and model dealerships for a living so I know all of these guys in service, managers, owners, etc. The service writer told me the time that FCA pays the tech for the service and said it wouldn’t be long at all. I waited almost 2 hours and then went and talked to the tech. When I walked up he said he was finished and the test failed time after time and recommended the module be replaced. He could see that the truck needed an update, it just would not except it.

Here’s the problem. To get the module replaced it has to be escalated which takes time going back and forth from the dealer to FCA. They told me FCA is going to ask them to jump through hoops performing diagnostics that he already did today before accepting to send a module out which could tie my truck up for a week. They know this truck is my livelihood and I need it for work.

I guess it’s time to send a follow up email and contact ram cares to get this escalated. I use this truck for work and need it to perform and work for me, not the other way around. At the end of the day having the digital key isn’t all that important, but now I’ve had time wasted and it’s becoming more of a principle of the matter that it should work as intended.

I would skip RamCares and use one of the emails posted earlier in the thread.

 

[Saints]

I would skip RamCares and use one of the emails posted earlier in the thread.

Already emailed the posted emails on Monday and never got a response. I did a follow up today, but I’m not expecting a response from that either.

 

[Jdmdc5teg06]

 

[rtfd333]

I also emailed Tim and Nick and was surprised how quickly I got a response. Pat with Stellantis has been in touch and confirmed the digital key will need the TSB update for my truck to work. He said dealer can do it but I was just at the dealer on Monday for an oil change and they said there is nothing they can do. Relayed that to Pat who then called the dealer and spoke to someone else who confirmed they now can do it.

Back to the dealer I go in a couple weeks to see if they can actually do it. Less than impressed with the Koon’s service team but glad to have Stellantis calling them and telling them what to do.

 

[Coloradohiker]

Update:
About 10 days after emailing Patrick Brady I received the digital key tile on the Ram Connect app and successfully set up my phone as a digital key. I previously emailed Ram Connect Support, Nick & Tim, and left a scathing review on the Ram Connect survey I received. Not sure which path ultimately was the one that led to the tile being added, but I am happy this saga is over. Hope everyone else is able to have the tile added soon.

 

[lowellp25]

Just received the account update through the app to reveal the digital key tile. 2026 RHO L1, late December 2025 build, so I didn't need the TSB/dealer visit. Concur with others on here that you need to hold an iPhone (Android perhaps different?) perpendicular to the top of the charging pad while adding the key on your phone. I added the key to my watch and my phone with no issues.

As a long time pre-UWB digital key user, the UWB experience is so much more user friendly. The approach lights trigger approximately 9 feet from the truck, whether with my phone or my Apple Watch by itself. No issues locking, unlocking, or starting up so far. I also noticed that the digital key card in my Apple Wallet has climate (remote start, essentially), lock, and alarm shortcuts so that I don't need to use the Ram app for those functions. Nice small timesaver. EDIT: I've just noticed that those shortcuts only work within maybe 40-50 feet of the truck, so roughly in line with the physical key, not the app.

Like others on this thread, I had to email the head guys to get in the executive relations funnel. Took a few weeks to get everything setup, but well worth the wait. I had to close out and restart the Ram app for the key tile to show - it mentioned momentarily on startup that my account was being updated. And that was it - very easy process.

 

[Chris3058]

Just got a call saying mine was active. Nope. So they are “escalating” it - again. lol. Brutal.

 

[Chris3058]

Oh wait. I take it back. Refreshed and boom. There it is.

 

[yoda33073]

Update:
About 10 days after emailing Patrick Brady I received the digital key tile on the Ram Connect app and successfully set up my phone as a digital key. I previously emailed Ram Connect Support, Nick & Tim, and left a scathing review on the Ram Connect survey I received. Not sure which path ultimately was the one that led to the tile being added, but I am happy this saga is over. Hope everyone else is able to have the tile added soon.

Hes helping me too. Some of us may have to go to the dealer for the TSB update. But not everyone. Hes looking into it.

 

[Saints]

Just received the account update through the app to reveal the digital key tile. 2026 RHO L1, late December 2025 build, so I didn't need the TSB/dealer visit. Concur with others on here that you need to hold an iPhone (Android perhaps different?) perpendicular to the top of the charging pad while adding the key on your phone. I added the key to my watch and my phone with no issues.

As a long time pre-UWB digital key user, the UWB experience is so much more user friendly. The approach lights trigger approximately 9 feet from the truck, whether with my phone or my Apple Watch by itself. No issues locking, unlocking, or starting up so far. I also noticed that the digital key card in my Apple Wallet has climate (remote start, essentially), lock, and alarm shortcuts so that I don't need to use the Ram app for those functions. Nice small timesaver. EDIT: I've just noticed that those shortcuts only work within maybe 40-50 feet of the truck, so roughly in line with the physical key, not the app.

Like others on this thread, I had to email the head guys to get in the executive relations funnel. Took a few weeks to get everything setup, but well worth the wait. I had to close out and restart the Ram app for the key tile to show - it mentioned momentarily on startup that my account was being updated. And that was it - very easy process.

Mine is also a 26 with a late Dec 25 build. This is good to hear that the TSB isn’t needed. I finally did get a response after emailing Nick and Tim from another guy at Steallantis. It was just a generic take it to the dealer to get the TSB done email, which I have already tried and it failed multiple times. I emailed the guy back, but at least I have a case number and someone to respond to now. Let’s see what happens.

 

[lowellp25]

Mine is also a 26 with a late Dec 25 build. This is good to hear that the TSB isn’t needed. I finally did get a response after emailing Nick and Tim from another guy at Stellantis. It was just a generic take it to the dealer to get the TSB done email, which I have already tried and it failed multiple times. I emailed the guy back, but at least I have a case number and someone to respond to now. Let’s see what happens.

The TSB, by its own terms, is limited to vehicles built on or before October 6, 2025. It appears that there is a bit of a "luck of the draw" element at play; the individual I've worked with the past two weeks regularly checked in with me to apprise me of the status, including calls on Monday this week (confirming no dealer visit needed) and today (advising me to check the app for the digital key). Hope they can get it sorted out for you as this feature is incredibly useful.

 

[Gr3yGh0st]

I emailed them last week, just got an email today telling me it was sent. Now I have the tile, just need to set it up.

I dont know how much I will use it, still like having a physical key/fob. But on my long road trips, I may use it more, and really I think I want it more for a backup in case I somehow lose my keys. It would be my luck that I am out in the middle of the back country in Utah, and lose my keys, 1000+ miles from home. This is going to be major piece of mind knowing in that case I have my phone as a backup.

But it will also be nice for those times I just want to jump in my truck and run to the store etc. I may find I use it a lot, once I get used to it and make sure it is trustworthy.

 

[mghtymous21]

Did it just appear, or did you do something to get it to appear?

I logged into the ram connect portal to verify that it appeared there. Once I saw that it did I uninstalled and reinstalled the app.

 

[madx87]

Got mine added as well by Franc, took about a week from the email to get it added. Pairing was very easy. So far no issues very pleased with the customer service!

 

[Saints]

The TSB, by its own terms, is limited to vehicles built on or before October 6, 2025. It appears that there is a bit of a "luck of the draw" element at play; the individual I've worked with the past two weeks regularly checked in with me to apprise me of the status, including calls on Monday this week (confirming no dealer visit needed) and today (advising me to check the app for the digital key). Hope they can get it sorted out for you as this feature is incredibly useful.

View attachment 32677

Really good info. Thank you for this.

 

[seadog32073]

Appreciate your PMs! Due to the influx of messages, there may be a slight delay, but we're working as quickly as possible. When in doubt, trust that we see you.

Hannah
Ram Cares

Slight delay.
Still waiting !!!

 

[sparknv]

heard back yesterday from the one helping me, they said my truck requires a TSB update, so i made a appointment for wed. hopefully thats all it is, just a simple software update

 

[MurderedCat]

Sharing the digital key with my spouse was easy. Go to Apple wallet, hit share icon, it asks what permissions and sends them a key. On her phone I just hit accept and that was that. Works perfect.