Digital Key Activation

Kinda silly how handy of a thing the digital key for vehicles is. I did not think I would care a lot but once you have it, it is very nice
 
Who are you guys emailing to get the app tile update? Mine is a pre OCT 25 build so i'll ask my Dealer about the TSB next week when I take it in for service.
 
Some trucks can connect to their home wifi and update. Problem im having is getting the truck to connect (1), then recognizing i need the update. Im on the old uconnect version. Im trying to avoid the dealer. SMH
 
I just got mine today. 2026 Build. I sent my VIN in a PM to RamCares a couple of months ago.
 
Some trucks can connect to their home wifi and update. Problem im having is getting the truck to connect (1), then recognizing i need the update. Im on the old uconnect version. Im trying to avoid the dealer. SMH
if im not mistaken the update the TSB is talking about isnt a uconnect update right? its a SGW module update which isnt updatable ota? im sure someone else would have to chime in for sure though.
 
if im not mistaken the update the TSB is talking about isnt a uconnect update right? its a SGW module update which isnt updatable ota? im sure someone else would have to chime in for sure though.
I thought the same as you, based on what people have said. I've been taking it as, if you have an oct25 build or later you need the dealer for the TSB. Anything after oct25 would be a downloadable update. 🤷‍♂️ Either way, it's pathetic it is taking as long as it it. Fortunately I'm not too worried about it since I don't see myself using the feature, it would just be nice to have access to the option of using it
 
I thought the same as you, based on what people have said. I've been taking it as, if you have an oct25 build or later you need the dealer for the TSB. Anything after oct25 would be a downloadable update. 🤷‍♂️ Either way, it's pathetic it is taking as long as it it. Fortunately I'm not too worried about it since I don't see myself using the feature, it would just be nice to have access to the option of using it
i have my tsb appointment with the dealer on the 15th, if it does indeed work i just cant fathom why they havnt relayed this info to @RamCares so when people ask about it or call or w/e they can tell them about the TSB. of course maybe there is slightly more to it idk.
 
Well. Tried to pair my phone / digital key - nope. I have no “digital glovebox” or some shit so no pairing allowed. When pairing it shows “unknown error” Back to the drawing board I guess
 
Well. Tried to pair my phone / digital key - nope. I have no “digital glovebox” or some shit so no pairing allowed. When pairing it shows “unknown error” Back to the drawing board I guess
Do you have the digital key tile on the homepage of the app? Or just the digital glovebox? If you have the digital key tile, how you hold the phone relative to the charging pad is very important.
 
I got a reply to my email yesterday but still no Digital Key tile yet.

Mine was built in November/December 2025 so I don’t think I need the TSB.
 
Well. Tried to pair my phone / digital key - nope. I have no “digital glovebox” or some shit so no pairing allowed. When pairing it shows “unknown error” Back to the drawing board I guess
my iPhone gave me an error until I turned it off and on and then held the top of the phone to the charging pad not the back of the phone.
 
I haven’t heard back from the guy that was assigned to my case so I sent off an email to Patrick Brady asking for help since he seems to have been very responsive to some of you guys, fingers crossed.
 
I had my local dealership update the Security Gateway Module to TSB 08-253-26 software and the Digital Key Tile is still not showing up. I wonder if the Uconnect software now needs to be updated? Anyone have any experience with this?
 
I haven’t heard back from the guy that was assigned to my case so I sent off an email to Patrick Brady asking for help since he seems to have been very responsive to some of you guys, fingers crossed.
Patrick replied back to me within 24 hours:

Yes, I can assist you with this.
I have sent your VIN to our team that supports Digital Key.
Once I hear back from them, I will respond back to you.

Regards.
 
Yesiiir. Patrick Brady from Stellantis came through. Digital key is working finally after having my truck for 18 months. Praise baby Jesus. Fyi it was just an over the air Uconnect update. No dealer.
 

Attachments

  • Screenshot_20260711_194544_Ram.webp
    Screenshot_20260711_194544_Ram.webp
    62.9 KB · Views: 22
Yesiiir. Patrick Brady from Stellantis came through. Digital key is working finally after having my truck for 18 months. Praise baby Jesus. Fyi it was just an over the air Uconnect update. No dealer.
Did you just email him and ask if he could assist you with the issue? I'm tempted to email as well. I haven't been waiting as long as others but I also don't feel any of us should be waiting at all. I got my truck end on March and have been checking daily
 
Did you just email him and ask if he could assist you with the issue? I'm tempted to email as well. I haven't been waiting as long as others but I also don't feel any of us should be waiting at all. I got my truck end on March and have been checking daily
email everyone and anyone until the feature is working for you. Stellantis advertised it and the dealers promote it as a selling point. The need to own it. Definitely email Pat.
 
Did you just email him and ask if he could assist you with the issue? I'm tempted to email as well. I haven't been waiting as long as others but I also don't feel any of us should be waiting at all. I got my truck end on March and have been checking daily
I emailed tim kuniskis. And nick cappa. Patrick Brady said he was assigned my email. His direct email [email protected]. Send your VIN as well. He emailed me back a few times, then eventually told me there was an update available for my VIN. Then I got an OTA update for Uconnect. Tile showed up shortly after. Paired my Samsung.
 
2026 RHO Orders $9K-$11K off MSRP @ MARK DODGE Go Rhino RB20's! Ready to ship! (Back In stock & Shipping as of 5/12) Tow Loops/Tie Downs Idea.... RAM RHO Forum 👊 Founding Member Badge Ceramic Coating - Need Opinions Silver Zynith
2026 RHO Orders $9K-$11K off MSRP @ MARK DODGE Go Rhino RB20's! Ready to ship! (Back In stock & Shipping as of 5/12) Tow Loops/Tie Downs Idea.... RAM RHO Forum 👊 Founding Member Badge
Back
Top