Digital Key Activation

[rpr]

In the Ram app it’ll show up under the image of your truck to the right of the Digital Glovebox in its own tile (you’ll need to swipe to get to it). The Digital Key control in UConnect is under Doors & Locks.

I deleted it and reinstalled it this morning and it seems to be working now. I think the fact that I’m in an area without cell service complicated my initial install. The Ram app will not work without cell service after the vehicle hijacks your WiFi for CarPlay.

Good luck to all. What an odyssey.

 

[Adub]

In the Ram app it’ll show up under the image of your truck to the right of the Digital Glovebox in its own tile (you’ll need to swipe to get to it). The Digital Key control in UConnect is under Doors & Locks.

I deleted it and reinstalled it this morning and it seems to be working now. I think the fact that I’m in an area without cell service complicated my initial install. The Ram app will not work without cell service after the vehicle hijacks your WiFi for CarPlay.

Good luck to all. What an odyssey.

May try deleting and reinstalling the app. Nothing yet

 

[PBRStreetgang]

Got mine paired. Will try it today.

 

[rogersak1]

Had the opportunity to try my phone as a key. Everything loaded correctly and seemed to work ok door lock and unlock was very glitchy. When I used the phone to start the truck it gave an error that my blind spot monitor system was unavailable and needs service. Never had issues before this. Never got the message using the key fob. So I tried restarting everything. Same message. Gave up uninstalled. Now trying to delete the key on the truck side its stuck in a loop saying its waiting for me to acknowledge in the app. Go to the app to try and acknowledge and says error. Rebooted the Uconnect system no change. Everything else works fine again after taking the digital key out of my phone wallet. Using the key fob works without the blind spot monitor service message. So for me digital key at this point is kind of a bust. This was on a later build 2026 with a Samsung s23. Hope the rest of you have a better experience

 

[PBRStreetgang]

Mine seems to be working perfectly. I like having the option.

 

[Chris3058]

This is all I get…no option for the code nothing.

Any ideas? Thanks.

 

[Jprovance1]

UPDATE: I waited 18 months to get my digital key. Had it 2 days. No bueno for me. If you have a Samsung phone, I have the S25+, the digital key function is a pain in ass. The digital key itself has to go in your Samsung wallet. It automatically switches on your Bluetooth and the wallet constantly sends you messages that your key is in range even if youre sitting in your house. The fix is to disable your UWB (ultra wide band) connection. But you need it to open your truck without touching your phone on the door or putting your phone on top of the wireless charger for an NFC connection to start the truck. Another fix from the constant truck in range message is to turn off passive entry. But that again makes it so you have to touch the door. I live in a 3000 sq ft single story home and no matter where I am in the house i get the truck in range message. So I have to turn uwb off in the house then turn it back on on the way to the truck. Along with Bluetooth. I would rather just carry a fob in my pocket and do nothing. I keep the fob in a Faraday bag in the home so as not to wake up the truck. I dont know if Apple is like this but its not convenient on a Samsung. AT ALL. Unpaired, final answer.

The fix isn't disable uwb. The fix is long press the notification and it will permanently disabled

 

[Ddelallata]

My Digital Keys lettering is not bright white like the other apps. When I open it, it asks me to sign up for connected services, which I already have. . The Ram App on my iPhone has the digital key tile but it won’t connect. Mine is a ‘26 RHO. Maybe I’ll get access with an OTA update in the future. I called connected services from the vehicle and the fella on the other end said I need a promo code from the dealer to get the digital key. He didn’t seem very helpful, so I just agreed with him.

 

[rpr]

Try disabling CarPlay so it doesn’t hijack your WiFi during the install. That worked for me after multiple failed attempts.

 

[Ddelallata]

Try disabling CarPlay so it doesn’t hijack your WiFi during the install. That worked for me after multiple failed attempts.

Thanks. I’ll give this a try in a few days when I return home.

 

[TylerMA]

Briana told me that the dealership could do TSB 08-253-26 which I asked them to do during the trailer light recall. They ended up performing TSB 08-278-26 which appears to be the same DKCM SOP 5.0 FOTA update. Still no key option in the app. I am also experience a flashing mileage, so now gotta bring back to the dealership - anyone else experience this or had the dealership change the TSB from 08-253-26 to TSB 08-278-26?

 

[yoda33073]

Walked back outside to the detached garage to try it again both with the FOB and with the digital key, and now everything works as intended. Can't explain what the heck happened before, but it's working now so that's all I care about I guess. Tried the key card with and without the FOB in my pocket, and it worked, along with inside buttons and passive entry. Weird...

J

Got mine paired. Will try it today.

Carplay great. Android no bueno.

The fix isn't disable uwb. The fix is long press the notification and it will permanently disabled

Im not worried about the notification. I am worried about the phone being in range all the time and waking up the truck. Truck battery drain is what im concerned with. I already changed both batteries after 13k miles after 5 days on vacation.

 

[Ballaz]

Thanks to all of you for sharing this information. Frank called and was able to get my truck the OTA and the feature is functional.

 

[Jdmdc5teg06]

Thanks to all of you for sharing this information. Frank called and was able to get my truck the OTA and the feature is functional.

do you have Franks contact information?

 

[RHODEEZ]

Update: Digital Key tile now shows in App.

 

[Taipan31]

I was able to get in touch with Briana at Stellantis, she got my tile to show in the app and I was able to pair the digital key. Took a couple of tries, I have a Galaxy Z Fold 5 and had to hold it sideways on the driver side charging pad to get a successful NFC handshake, works great.

I have to say Briana was awesome, very responsive with email.

 

[intense951]

Curious for those whose digital key has shown up in their app, did you have any outstanding recalls? I ask because I contacted Patrick last week, and he responded that he'd get me on the list. Since then, I'm seeing a lot of you who got the digital key tile added to your app. I still don't have the tile, but I also have 2 outstanding Safety Recalls and an outstanding Customer Satisfaction Notice. I'm wondering if those are preventing me from getting the tile.

 

[yoda33073]

Curious for those whose digital key has shown up in their app, did you have any outstanding recalls? I ask because I contacted Patrick last week, and he responded that he'd get me on the list. Since then, I'm seeing a lot of you who got the digital key tile added to your app. I still don't have the tile, but I also have 2 outstanding Safety Recalls and an outstanding Customer Satisfaction Notice. I'm wondering if those are preventing me from getting the tile.

Patrick will get back to you. Send a follow-up email in a couple of days.

 

[MurphNH]

Curious for those whose digital key has shown up in their app, did you have any outstanding recalls? I ask because I contacted Patrick last week, and he responded that he'd get me on the list. Since then, I'm seeing a lot of you who got the digital key tile added to your app. I still don't have the tile, but I also have 2 outstanding Safety Recalls and an outstanding Customer Satisfaction Notice. I'm wondering if those are preventing me from getting the tile.

I contacted and received a response from Patrick but I still don't have the tile but like you I have open recalls. I will be getting the recalls and TSB done next week and will let you know if that made any difference.

 

[ScooterInTX]

Curious for those whose digital key has shown up in their app, did you have any outstanding recalls? I ask because I contacted Patrick last week, and he responded that he'd get me on the list. Since then, I'm seeing a lot of you who got the digital key tile added to your app. I still don't have the tile, but I also have 2 outstanding Safety Recalls and an outstanding Customer Satisfaction Notice. I'm wondering if those are preventing me from getting the tile.

Was in the same boat and was asked to have all of the updates, including the one specific to the digital key, applied. Had everything done. Thankfully, doing all of these updates didn't break anything but they didn't fix this issue either. When I reported back to the mother ship, this was the response:

"Regarding the Phone as a Key tab not appearing in the app, our Technical Analysis team has advised that the 2025 model year vehicles are still undergoing ongoing updates related to pairing configurations and connectivity features. At this time, there is no additional action required on your part.

The team expects to receive further information and updated guidance during the last week of July, as development and validation efforts continue. As soon as we receive those updates, we'll be able to provide more details on the status of the Phone as a Key functionality and any required next steps."