Digital Key Activation

[sparknv]

Just got this update after work

 

[yoda33073]

It does. Connecting bar never moves even after several minutes

It wont move. Just shut the truck and get out. Leave it unlocked for about an hour. It will update and say that it did next start.

 

[MurderedCat]

Does it do the deal where you get to the apple step, set your phone on the charging pad and it just says "connecting..." forever?

I had to turn my phone off and on and then it worked. It was doing the stuck in “connecting” until I tried that. I also had to hold the top of my phone to the charging pad, not place my phone in the holder.

 

[TylerMA]

Still hasn't shown up for me, received the OTA update the other day, still nothing.

Same here. TSB applied. The SPAAK file process required about 6 module updates, then the tile finally showed up. All in all, took about 4 hrs with a battery tender and I waited for it.

 

[TylerMA]

Just got this update after work

Did you receive this update before or after the Uconnect update?

 

[sparknv]

Did you receive this update before or after the Uconnect update?

the only update i have ever received in this truck is the R5T update which i got not long ago then this one. my uconnect is still the same as most everyone else's here: fca-my24.u35.26-pro

my history so far in this order with any and all updates:
Dealer Performs TSB 08-340-25 -- Jul 16
Receive R5T Update -- Jul 29
Receive unknown update that fails to install -- Jul 31
Receive 2.25.38-SOP3 update -- Aug 4
Receive 2.25.38-SOP3 update again -- Aug 5

I should note the R5T update was only thing so far that has actually added or changed anything that i can notice. it actually enabled a new feature in the app to enable ventilation or w/e

 

[TylerMA]

the only update i have ever received in this truck is the R5T update which i got not long ago then this one. my uconnect is still the same as most everyone else's here: fca-my24.u35.26-pro

my history so far in this order with any and all updates:
Dealer Performs TSB 08-340-25 -- Jul 16
Receive R5T Update -- Jul 29
Receive unknown update that fails to install -- Jul 31
Receive 2.25.38-SOP3 update -- Aug 4

I should note the R5T update was only thing so far that has actually added or changed anything that i can notice. it actually enabled a new feature in the app to enable ventilation or w/e

Thanks for the details. Looks like I might be on the same path which is making me hopeful, although the TSB was different but a quick google search appears that this one is superseding. 2025 with a 12/2024 build date.

- Requested TSB 08-253-26, they performed TSB 08-278-26 (which appears to be the same/similar) on 7/17/2026
---- RAM app started showing my recent trip data again (been more than a year since this has worked) and finally showed I had done the prior recall after second visit for a proxy alignment.
- Received R5T update on 8/2
---- Enabled ventilation within the app but no digital key

Maybe I will get lucky and receive 2.25.38-SOP3 update in the next week or so.

Fingers crossed.

 

[TheGhost_ST]

I got the update on my 2026 as well as my app for the digital key. i need to take a few minutes and see if it works. considering how bad carplay is i have little faith but we will see.

 

[sparknv]

I got the update on my 2026 as well as my app for the digital key. i need to take a few minutes and see if it works. considering how bad carplay is i have little faith but we will see.

Weird I use wireless CarPlay every single day and no issues really, I think maybe my only ever issues were weird hitching/skipping of sounds but it was fixed with a reboot of the phone not the truck so assume it was a iOS bug not truck. I’ve actually have never listened to any other form of content in this truck that didn’t come over CarPlay so no idea if the other stuff works or not lol

 

[sparknv]

Hmm so another update was installed this morning.
Oddly enough the release notes said it was the exact same 2.25.38-SOP update that I already received… not sure if intentional or not, just thought I would post that interesting thing here.

EDIT: so Briana answered when I told her I got the same update again, she says it’s intentional.

 

[AbFOUR]

Damon told me I'd need to take my truck into the shop, so he set up an appointment for me. I absolutely hate dealing with the dealership here in San Diego—they've been terrible. But whatever.

I'd been waiting nearly two years for this feature, and Damon said the update should only take about an hour to flash onto the truck. As usual, I showed up on time expecting to wait while they completed it, only to be told immediately that they'd need to keep the truck for a few days. Of course, there was no loaner vehicle—just a $25 Uber credit.

As you can imagine, I lost it.

I've been tracking the truck's location through the RAM app, and it spent the first 24 hours sitting in an off-site parking lot. The next day, I got a call saying the truck was already up to date and that the feature "should be working." I told them they needed to contact Damon or engineering to figure out what actually needed to be done.

At this point, I still don't have the tile in the app, I still don't have my truck back, and all I'm getting are vague text messages from my service advisor with little to no useful information.

RAM really needs to get involved with its dealer and service network. This entire experience has been embarrassing.

 

[bpderby]

It wont move. Just shut the truck and get out. Leave it unlocked for about an hour. It will update and say that it did next start.

I got it working.

I had to place the top of the phone into the charging cradle at a bit of an angle right and it then said pairing. Whew

Now let’s work on the wireless CarPlay connection issues.

 

[Saints]

the only update i have ever received in this truck is the R5T update which i got not long ago then this one. my uconnect is still the same as most everyone else's here: fca-my24.u35.26-pro

my history so far in this order with any and all updates:
Dealer Performs TSB 08-340-25 -- Jul 16
Receive R5T Update -- Jul 29
Receive unknown update that fails to install -- Jul 31
Receive 2.25.38-SOP3 update -- Aug 4
Receive 2.25.38-SOP3 update again -- Aug 5

I should note the R5T update was only thing so far that has actually added or changed anything that i can notice. it actually enabled a new feature in the app to enable ventilation or w/e

I don’t think anyone really knows how to get the digital key to work at the dealer or Stellantis.

My experience so far:
From the beginning my app shows everything (lock/unlock, ventilation, start/stop etc…)
Email 4 different people at Stellantis, get response to bring to dealer for TSB update
Bring truck to dealer and TSB fails multiple times to update
Service tech says replace module
Stellantis exec says no bring back to dealer
Bring back to dealer and tech says no he can’t flash the module without even trying again
Make appointment at another dealer (this Friday)
Receive rt5 OTA update on Monday and now I am missing start/stop on the app (wtf)
Notice I can see see Sirius channel that I’m listening to in top left when CarPlay map on fullscreen (Tuesday)
(Wednesday) notice can no longer see Sirius channel I’m listening to on top left (wtf)

So here we are. Do I wait for more OTA updates or do I keep my service appointment for Friday and see if a different dealer can update the TSB? Who knows? I figure these things are computers nowadays and when shit doesn’t work, reboot it and try again. That’s why I made an appointment at a different dealer to try to update my module and was also told to by a Stellantis exec. What a circus.

 

[sparknv]

I don’t think anyone really knows how to get the digital key to work at the dealer or Stellantis.

My experience so far:
From the beginning my app shows everything (lock/unlock, ventilation, start/stop etc…)
Email 4 different people at Stellantis, get response to bring to dealer for TSB update
Bring truck to dealer and TSB fails multiple times to update
Service tech says replace module
Stellantis exec says no bring back to dealer
Bring back to dealer and tech says no he can’t flash the module without even trying again
Make appointment at another dealer (this Friday)
Receive rt5 OTA update on Monday and now I am missing start/stop on the app (wtf)
Notice I can see see Sirius channel that I’m listening to in top left when CarPlay map on fullscreen (Tuesday)
(Wednesday) notice can no longer see Sirius channel I’m listening to on top left (wtf)

So here we are. Do I wait for more OTA updates or do I keep my service appointment for Friday and see if a different dealer can update the TSB? Who knows? I figure these things are computers nowadays and when shit doesn’t work, reboot it and try again. That’s why I made an appointment at a different dealer to try to update my module and was also told to by a Stellantis exec. What a circus.

so briana sent me this awhile back, and also sent it to another member here i seen. maybe give this to your dealer tell them a rep at stellantis sent it to you and that all these conditions need met. make them check all these modules and flash/replace as needed.
i would just make sure they know it came direct from a service support rep at stellantis not from a random online person that way they actually use it as a guide to what to look at and flash.

 

[eltaco]

Still no digital key for me.

Sent my info to RamCares what feels like a year ago.

Brought my truck in for a host of other issues, and asked for the TsB to be completed.

Also emailed Patrick.

Still no digital key tile within my Ram app.

 

[barnyard]

Finally after what seemed like forever, I have the digital key working. Thanks to Regina Knox at Stellantis for her diligence in working with Tom and the service team at Carson City Dodge. A couple of visits, tons of software updates and a required hardware change and we’re working.

Phone works well consistently. The Apple Watch Ultra works, but seems to take a long time to find the right spot near the handle to get it working consistently..

Does anyone know exactly where the NFC readers are so I don’t look like an idiot fumbling around outside my truck?

 

[GA_RHO]

Fingers crossed that I see the digital key soon, for my May 2026 build! My UC build number is: FCA-MY24.U41.18-PROD

Definitely looking forward to adding this feature to the truck!

 

[AFX]

First, I’d like to call out that Ram Cares and Stellantis have been very helpful and responsive. They have tried to fix my issue including trips to the dealership and updates. However, I have to wait until after August to get a fix. I wanted to share what the diagnosis is as some may have the same issue.
From Ram Cares:
this vehicle has the B22A9 fault.
It cannot receive the FOTA update for SPAAK.
Please ask the dealership to schedule this customer in after August when the replacement routines are available.

 

[AbFOUR]

First, I’d like to call out that Ram Cares and Stellantis have been very helpful and responsive. They have tried to fix my issue including trips to the dealership and updates. However, I have to wait until after August to get a fix. I wanted to share what the diagnosis is as some may have the same issue.
From Ram Cares:
this vehicle has the B22A9 fault.
It cannot receive the FOTA update for SPAAK.
Please ask the dealership to schedule this customer in after August when the replacement routines are available.

My vehicle could not be updated OTA. I took it into the dealership for the 1-hour flash, but they ended up keeping my truck for 5-days. The list of modules that they updated is half a page long and apparently was not an automated process. The engineers at RAM and the Service Manager at the dealership worked for hours to get this corrected. Poof. All of the sudden, the Pair Key tile showed up in my app. Got to the dealership the next day and had it paired first try in seconds. This works beautifully. I haven't used my keys since last Friday. Texted the key to my wife and poof...works perfectly.

No clue why this is such a disconnected and undocumented process.

I had them communicate directly with my contact at Stellantis and said "You guys Figure it Out". They did.

Praise baby jesus...I can finally stop checking this thread .

 

[Ganooch]

My digital key has been working since I returned from vacation a couple of weeks ago. I thought it was a gimmick. I was wrong. I legitimately haven't taken my key fob with me anywhere for the last two weeks. Pretty cool.