Digital Key Activation

[AFX]

I’m just convinced the “digital key” was a misprint on the options list. Still waiting on my “part” . Maybe it will be fixed before the second owner gets my truck. . Coming up on two years.

 

[yoda33073]

I’m just convinced the “digital key” was a misprint on the options list. Still waiting on my “part” . Maybe it will be fixed before the second owner gets my truck. . Coming up on two years.

Email this guy.

 

[AFX]

Email this guy.

I have, and they have tried several “updates” now I need a “new module” that is on 45day+ back order. They’ve been responsive but not fixed the issue. What I find funny, is that this is the only thing in my truck that has never worked, and this “module” is only impacting the digital key. I think at this point they have no idea how to fix it for my truck. We will see if the “new module” and programming will work. I’m not optimistic.

 

[yoda33073]

I have, and they have tried several “updates” now I need a “new module” that is on 45day+ back order. They’ve been responsive but not fixed the issue. What I find funny, is that this is the only thing in my truck that has never worked, and this “module” is only impacting the digital key. I think at this point they have no idea how to fix it for my truck. We will see if the “new module” and programming will work. I’m not optimistic.

Ill be honest. I got my digital key and used it for 2 days and unpaired it. I have Android Auto and Samsung. You have to put the key in the Samsung wallet. The phone is constantly trying to communicate with the truck and woke it up a few times. Then I took off passive entry but then you have to touch the door with the phone. I tried a few other tricks but having the fob in my pocket at all times is the easiest for me. No issues. And I carry the key card when im on vacation for a back up. That works great too. But good luck with it.

 

[Chris3058]

I have, and they have tried several “updates” now I need a “new module” that is on 45day+ back order. They’ve been responsive but not fixed the issue. What I find funny, is that this is the only thing in my truck that has never worked, and this “module” is only impacting the digital key. I think at this point they have no idea how to fix it for my truck. We will see if the “new module” and programming will work. I’m not optimistic.

Same boat. Connected services is advising me that hey have ZERO idea why the updates won’t fix my truck. So they “are working on a fix”. I’m only 10 months in and feel for the guys with 2 years + of bullshit. Lemon law coming. Or a lawyer. Not sure yet.

 

[CORHinO]

EDIT 10/14/25, 11:30 AM EST: Cut off to receive messages is NOON EST. Thank you all who have already sent in your VINs! Please see our most recent message in the thread for more details.

As promised, we are here with some news about the impending launch of the Digital Key to our model year 2025 Ram trucks. The next phase of deployment is a software launch to a small subset of customers and will continue from there in small increments to ensure there are no issues before/during/after deployment.

Since we know this is a highly anticipated feature launch, and we also know none of you here are shy about letting us know if any issue arises, we would like to include forum members in this initial deployment so you can be some of the first access the feature.

If you own a 2025 model and would like to ensure you are part of the first wave, which we anticipate to be deployed by the end of next week (timing subject to change at any time for any reason), all we ask is that you send a private message with the same title as this post, Digital Key Activation, and include your VIN. No additional info needed. Due to the anticipated volume, this will help us keep track of everyone. Please don't expect any additional follow up via that private message besides a to confirm we received your PM.

Our intent is to use this thread to continue posting all additional updates as we receive them. Again, we expect this to be a relatively slow roll out to ensure the best customer experience.

We will be able to accept PMs for VINs until 10/14/25.

After 10/14/25, any VINs received may not be able to be included in the first wave. We do not yet have information on timing for the additional waves.

Thank you all for your support of Ram Cares on the forum so far, and we look forward to a smooth rollout! As with any software-based update, we at Ram Cares will take any feedback you have to provide once the update is received and dispense it back to the software engineers.

EDITED TO ADD: If your vehicle is not already equipped with the initial capability, it cannot be added. We will do a check on VINs as we receive them for the necessary sales code and in the instance your VIN does not have the sales code we will then let you know.

Kori & Hannah
Ram Cares

MY 2025 here. Have you guys my VIN maybe a year ago? Only crickets in response.

 

[AFX]

Ill be honest. I got my digital key and used it for 2 days and unpaired it. I have Android Auto and Samsung. You have to put the key in the Samsung wallet. The phone is constantly trying to communicate with the truck and woke it up a few times. Then I took off passive entry but then you have to touch the door with the phone. I tried a few other tricks but having the fob in my pocket at all times is the easiest for me. No issues. And I carry the key card when im on vacation for a back up. That works great too. But good luck with it.

UPDATE!!! GREAT NEWS!!! (Insert MAJOR SARCASM) Just found out the part is delayed at least until December 2026!!. So if the over/under is 36 months (MFR warranty expires). What would you take?? We are 19 months in (21 in December), I’m seeing if Kalshi will take the bet. I’m thinking over?? . Also over/under if I’ll have a new truck before digital key! There may be money to be made here!!

 

[Chris3058]

Class action. I’m in. Enough of this bullshit.

 

[MJDRHO]

My RAM digital key works but cannot get my iPhone to connect after the add to wallet.

Has a one got there iPhone to work?

 

[dmodem]

Email this guy.

"This guy" took my VIN info, and said he'd look into it. He responded in July asking if anything was received, and when I stated "no", he said he'd follow up on my VIN and let me know. Crickets since then...

 

[Ballaz]

Ugh, went the to dealer for my appointment to get my rf module replaced and after my digital key didn’t work, they did tell me there was a chance I would have to re-pair it. No big deal I thought and left and when I got home I deleted the paired key but now the damn trucks digital key tile is stuck on this screen. Been over 2 hours I said yes in the app and the app says the key is deleted…

I unplugged the trucks battery for an hour to see if a full truck reboot would fix it but nope as of now I can’t do shit with the digital key tile due to it being hung on this damn screen.

Factory reset on my connect menu fixed it for me.

 

[Ballaz]

So after the “updates” I’ve lost anything that was saved in memory. Connected services is not available (which I pay for) but hey they are escalating and I might have a call in a week and this is the error I get installing the digital key. This is ridiculous. Absolutely ridiculous. I know it’s small shit but if they can’t figure this out if something major happens we are FUBAR.

Same for me. Did you get a resolution?

 

[Chris3058]

Nope. I got an email today saying to remove my digital keys from the vehicle side. And start over. And see if that works. I replied by saying I’ve done that 100 times and that you already suggested it. I’m thinking they are sending these useless emails to likely show some attempt at repair - and it doesn’t do anything.

 

[26MoltenRHO]

My RAM digital key works but cannot get my iPhone to connect after the add to wallet.

Has a one got there iPhone to work?

Yeah, mine works fine. Digital key works well. Can remote start, lock, and unlock my truck from the Ram card in my iPhone wallet. The “card” in my iPhone wallet works better than using the Ram app.

 

[AFX]

I’m asking Santa for the digital key! Hopefully that works.

 

[Ramon787]

Finally got my digital key in the app. Long story short, did the TSB they replaced the module and updated it but that didn’t give me the tile. Waited a few weeks to see if I needed an update and nothing. Reached out to Ram Connect they opened a ticket. The service rep told me that he spoke with a technician and they will be pushing an OTA update. Received the OTA update today and tile showed up in the app. I’m guessing the delear doesn’t have that update file in their system it needs to be pushed by Ram.

 

[Chris3058]

I doing some voodoo shit with chickens hoping they hire Tesla to rewrite their bullshit code.

 

[Plogan]

I have been using my phone with the digital key for a few weeks but still also carrying a fob as a backup because I felt I couldn’t really trust it. Well good thing because today when I went to leave the jobsite I got some error message pop up on my phone. I was able to unlock the truck with the app, and grab my keys from faraday pouch in center console.

 

[TylerMA]

I have been using my phone with the digital key for a few weeks but still also carrying a fob as a backup because I felt I couldn’t really trust it. Well good thing because today when I went to leave the jobsite I got some error message pop up on my phone. I was able to unlock the truck with the app, and grab my keys from faraday pouch in center console.

If I ever get the tile in my truck, I plan to always have the keycard in my wallet. Was it missing from your apple wallet as well?

 

[eltaco]

Just got my truck back from service, and they completed the digital key TSB, which fried the digital key control module. That was replaced and now my app shows digital key! The dealership programmed a new key card for me, so that is good to go.

However, I tried to connect my iPhone 16 Pro and it continues to fail to pair. I’ll have to verify there’s not a compatibility issue and figure out if there’s some magic pairing sequence I can try to get this to function…

One step closer