Ram Digital Key Update

Actually I asked ChatGPT "If this post seems like it defending someone" then uploaded your post and here is what it said.

"Short answer: yes — it reads as a defense.

Here’s why.
1. It tells critics to “calm down”

“Y’all need to calm down a bit.”

That immediately positions the writer against the critics and frames the concern as overreaction. That’s a classic rhetorical move in defense.

2. It justifies the company’s actions

The post explains staged rollouts, small test populations, risk mitigation, etc. That section isn’t neutral — it rationalizes the delay and provides a technical justification for why the company is doing what it’s doing.

That’s not merely explaining what’s happening; it’s explaining why people shouldn’t be upset.


3. It reframes the delay as “progress”

“This is a sign of progress and hopefully a working solution.”

That’s positive reframing — taking something frustrating and presenting it as evidence of forward momentum.

4. It minimizes the importance of the feature

“Not sure why you are all so anxious…”

“If I could pick a single feature… it would be this exact one.”


This downplays the legitimacy of others’ frustration, which again supports the company’s position.

What it’s not

It’s not aggressively defensive or hostile toward the company’s critics. It’s more of a:

Pragmatic defense
Rationalization
Let’s be reasonable” posture

The tone suggests the author:

  • Understands there was a delay
  • Admits it should have worked from the start
  • But ultimately sides with the company’s approach
Bottom line

It reads like someone defending the manufacturer’s rollout strategy and telling frustrated owners they’re overreacting.

If your concern is perception (for example, how this might land publicly), this would likely be interpreted as siding with the company rather than expressing shared frustration.

If you want, I can also tell you how it might read to:
  • A neutral reader
  • A frustrated customer
  • Or someone already critical of the brand
That context can matter a lot"

🤷‍♂️
That was probably a little passive aggressive of me but I think people have a right to be frustrated. Ram half assed it and I think they know it. Their bottom line showed it. They are moving (I think) in the right direction. I love my RHO. I am disappointed in RAM's QC in software coding. I hope that these are coding issues that can be fixed. My recommendation would be take a page from Apple's playbook and hire away software designers from BMW and get this shit show squared away.

Lastly, @Ganooch , you are entitled to your opinion and I respect that. I hope you respect mine...and ChatGPT's 😂
 
I might have missed it but I don't think anyone said you were defending them but you. I said you are giving them grace which is nice.
More replying to @Banger who responded to my comment to explain what "the actual issue" is.

I get it. Everyone is frustrated. Rightfully so. My truck is still being built, so I have experienced the same wait that other have.

Where I'm still stuck is trying to understand why this feature even matters. I will always have my fob in my pocket. I wouldn't leave it home, on the chance that the digital key feature hangs or stops working. Then I'm stuck somewhere with a truck I can't drive.

Are you all planning on throwing the fob in a drawer when digital key starts working? Is this just more of a principle thing?
 
Yeah, I was thinking about that @Ganooch. It is kinda silly thing to be loosing sleep over (not that anyone said they are). I can say that my wife’s BMW has this feature and she does, in fact, leave her key fob in the drawer. So far it is worked flawlessly for her every single time. I am the tech guy and she usually could care less any of the new fangled technical mumbo jumbo. Maybe my knowledge of tech makes me think leaving the fob behind is a sure fire way to end up stranded. Nope! She happily keeps her phone in her pocket. The car unlocks and wakes up as she approaches. The seat adjusts to her settings as she pushed the button to start the car. Her CarPlay almost immediately connects and off she goes. Every single time. I scold her for being a risk taker. 😂 Meanwhile there I am using my old school fob to unlock my more expensive RHO.
 
More replying to @Banger who responded to my comment to explain what "the actual issue" is.

I get it. Everyone is frustrated. Rightfully so. My truck is still being built, so I have experienced the same wait that other have.

Where I'm still stuck is trying to understand why this feature even matters. I will always have my fob in my pocket. I wouldn't leave it home, on the chance that the digital key feature hangs or stops working. Then I'm stuck somewhere with a truck I can't drive.

Are you all planning on throwing the fob in a drawer when digital key starts working? Is this just more of a principle thing?
Ok. Here goes.

“Whenever you deploy a new version or new feature, you need to roll it out to a small population of vehicles, in the off-chance that something goes wrong. If it does, you have a small population of trucks to resolve, rather than the damage that would have been done if it were rolled out to everyone simultaneously.

What does this mean? The 2024 trucks are the guinea pigs. They are the test bed. Once it is proven to work, deployment will accelerate. Pushing a software fix is super easy. When it is proven stable, it can likely be rolled out to everyone within a month.”

That sure sounds like you’re defending Ram.

Paying customers should not be treated like guinea pigs. That shit should be figured out before it’s advertised. Shame on RAM.

My wife’s BMW also has the feature and it’s sweet. I’d use it all the time if it wouldn’t ever work on my truck.

I took delivery in Dec 2024 and am still waiting for it to work.
So yeah, we are all tired of RAM and the cockamamie excuses.
 
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Ya dont see cockamamie used much anymore….kudos to you!
What can I say….. it seemed appropriate in this situation!

It’s one of those words you just need to keep in circulation every so often so no one forgets about it

And I figured Mikey would get a kick out of it.
 
If you dont loose it Webster will remove it from the lexicon.
 
I read that the new tuner from Ram that wont void your warranty will also enable the digital key. Should be here soon. Might even be out now!
Make sure to let @Wrinkled_Donut know the news!! He's first in line to blow up the engine.
 
Oh it's even better... it actually was supposed to be "use". Although typing loose when I intended lose is precisely something I would do, this time I have to blame typing on my iPhone without my glasses!

I do appreciate the help. It takes a village 😂
 
More replying to @Banger who responded to my comment to explain what "the actual issue" is.

I get it. Everyone is frustrated. Rightfully so. My truck is still being built, so I have experienced the same wait that other have.

Where I'm still stuck is trying to understand why this feature even matters. I will always have my fob in my pocket. I wouldn't leave it home, on the chance that the digital key feature hangs or stops working. Then I'm stuck somewhere with a truck I can't drive.

Are you all planning on throwing the fob in a drawer when digital key starts working? Is this just more of a principle thing?
so to everyones point including yours, I don't think the feature matters to be honest (for most people) BUT!! We all paid a premium for our truck that RAM claims is a feature, not a feature that is coming in the near future! So we all have a right to be a bit frustrated. Not just with digital key, thats just the icing on the cake. For all the features this truck is supposed to have and actually be fully functional yet this thing has alot of software bugs which frankly is unacceptable.

I am the Engineering Test Lead for a defense contractor that delivers a software product to the government if we did the same thing or atleast to the level that its being done to us... we would lose our contract!
 
Ok. Here goes.

“Whenever you deploy a new version or new feature, you need to roll it out to a small population of vehicles, in the off-chance that something goes wrong. If it does, you have a small population of trucks to resolve, rather than the damage that would have been done if it were rolled out to everyone simultaneously.

What does this mean? The 2024 trucks are the guinea pigs. They are the test bed. Once it is proven to work, deployment will accelerate. Pushing a software fix is super easy. When it is proven stable, it can likely be rolled out to everyone within a month.”

That sure sounds like you’re defending Ram.

Paying customers should not be treated like guinea pigs. That shit should be figured out before it’s advertised. Shame on RAM.

My wife’s BMW also has the feature and it’s sweet. I’d use it all the time if it wouldn’t ever work on my truck.

I took delivery in Dec 2024 and am still waiting for it to work.
So yeah, we are all tired of RAM and the cockamamie excuses.
Well, my intention wasn't to defend RAM, even if that is what you inferred.
 
Hot off the press! We've got an update for you all. We can confirm that the next launch of Digital Key FOTAs commenced yesterday. There are about 2,000 VINs included in this next launch. We do once again want to caveat that the launches so far are MY25 Ram 1500s with BUILD year 2024.

We have confirmed with our FOTA team that they have started including the VINs that were provided from our forum customers, which is great! We are super excited to hear from any of you that receive this update over the next few days about how it's working and how you like the feature. Please feel free to send a follow up to your initial PM if you have any feedback or issues with usage.

We will keep everyone posted as the roll out continues!

Hannah
Ram Cares
 
Hot off the press! We've got an update for you all. We can confirm that the next launch of Digital Key FOTAs commenced yesterday. There are about 2,000 VINs included in this next launch. We do once again want to caveat that the launches so far are MY25 Ram 1500s with BUILD year 2024.

We have confirmed with our FOTA team that they have started including the VINs that were provided from our forum customers, which is great! We are super excited to hear from any of you that receive this update over the next few days about how it's working and how you like the feature. Please feel free to send a follow up to your initial PM if you have any feedback or issues with usage.

We will keep everyone posted as the roll out continues!

Hannah
Ram Cares
I sent you all of my info in October. I’m a 25 MY built in 24. So far I have nothing from either update. Please PM me and help out.
 
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