Ram Digital Key Update

[MattH89]

Mhm.

 

[RADA]

I sent you all of my info in October. I’m a 25 MY built in 24. So far I have nothing from either update. Please PM me and help out.

Same here....

 

[deeve]

Is there an update or anything to indicate it was enabled or do I need to keep checking my Ram App

 

[RamCares]

Sharing here as well for awareness!

Our team is pleased to report that another 2500 customers will be campaigned to receive the Digital Key capability FOTA (firmware-over-the-air) update over the next few days.

As a reminder, this current launch is for model year 2025 Ram 1500 trucks (DT) that were BUILT in calendar year 2024.

Any customers that reached out to us prior to today are on our list that has been shared with the FOTA team; if your vehicle is in the 2024 build year population you should be receiving an update. We have NOT been given information on the launch timing for build year 2025 yet, but you can be sure we will share it when we do!

Hannah
Ram Cares

 

[yoda33073]

Sharing here as well for awareness!

Our team is pleased to report that another 2500 customers will be campaigned to receive the Digital Key capability FOTA (firmware-over-the-air) update over the next few days.

As a reminder, this current launch is for model year 2025 Ram 1500 trucks (DT) that were BUILT in calendar year 2024.

Any customers that reached out to us prior to today are on our list that has been shared with the FOTA team; if your vehicle is in the 2024 build year population you should be receiving an update. We have NOT been given information on the launch timing for build year 2025 yet, but you can be sure we will share it when we do!

Hannah
Ram Cares

My truck was built in Dec. 2024. I have also given you guys my VIN number several months ago. I also DM you guys to verify you received my VIN. You guys said you have. I still HAVE NOT received a digital key tile. This is getting crazy that you guys are asking for another batch when the first batch hasn't received theirs. Please help. I have had my truck for 14 months. No digital key. @RamCares

 

[RADA]

The Digital Key Tile shows up for me.

I'll run through the connection instructions after work today.

 

[MattH89]

For those with the tile now - any Android? Or just iOS?

 

[RADA]

For those with the tile now - any Android? Or just iOS?

Android for me. (S24 Ultra)

 

[Frenzy]

For those with the tile now - any Android? Or just iOS?

Android here

 

[Gassywizard22]

Finally

 

[RADA]

Which of these "Digital Key" threads has the connection instructions?

 

[kaos_859]

Which of these "Digital Key" threads has the connection instructions?

Digital Key Activation

Good morning! We've got an update for you all. We can confirm that the next launch of Digital Key FOTAs commenced yesterday. There are about 2,000 VINs included in this next launch. We do once again want to caveat that the launches so far are MY25 Ram 1500s with BUILD year 2024. We have...

www.ram-rho.com

 

[Ryanrho]

Sharing here as well for awareness!

Our team is pleased to report that another 2500 customers will be campaigned to receive the Digital Key capability FOTA (firmware-over-the-air) update over the next few days.

As a reminder, this current launch is for model year 2025 Ram 1500 trucks (DT) that were BUILT in calendar year 2024.

Any customers that reached out to us prior to today are on our list that has been shared with the FOTA team; if your vehicle is in the 2024 build year population you should be receiving an update. We have NOT been given information on the launch timing for build year 2025 yet, but you can be sure we will share it when we do!

Hannah
Ram Cares

What about 2026 models that

Sharing here as well for awareness!

Our team is pleased to report that another 2500 customers will be campaigned to receive the Digital Key capability FOTA (firmware-over-the-air) update over the next few days.

As a reminder, this current launch is for model year 2025 Ram 1500 trucks (DT) that were BUILT in calendar year 2024.

Any customers that reached out to us prior to today are on our list that has been shared with the FOTA team; if your vehicle is in the 2024 build year population you should be receiving an update. We have NOT been given information on the launch timing for build year 2025 yet, but you can be sure we will share it when we do!

Hannah
Ram Cares

What about 2026 models? Mine is at service now for abs model that the tech can't fix, but says there is no updates for that available, also said there was no fix for my abs,ada, lane keep and etc lights from coming on after any big bump. So sound like I need to find a new dealership

 

[Chris3058]

I’m about to find a new truck with all the non- fixable issues currently. No parts for recalls. No updates. Nothing. It’s brutal. Customer service is a joke. Really really bad and I really like this truck.

 

[NobodyinTexas]

I've given my VIN.

then told to call customer support.

then nothing

Here's my problem with this digital key thing.

I also own a Tesla.

they are seamless with software. That car does all kinds of stuff. it gets monster updates monthly.


This RAM process feels like I'm digging a ditch just to get some silly parlor trick to work.

The truck is awesome.

All this rigamarole to get a simple service to work is very poor customer service/ implementation.

 

[Attakracer]

I’m about to find a new truck with all the non- fixable issues currently. No parts for recalls. No updates. Nothing. It’s brutal. Customer service is a joke. Really really bad and I really like this truck.

I've given my VIN.

then told to call customer support.

then nothing

Here's my problem with this digital key thing.

I also own a Tesla.

they are seamless with software. That car does all kinds of stuff. it gets monster updates monthly.


This RAM process feels like I'm digging a ditch just to get some silly parlor trick to work.

The truck is awesome.

All this rigamarole to get a simple service to work is very poor customer service/ implementation.

Especially since it's an option we all paid for over a year ago !!! Seems like they should have figured it out by now ! It's not like its never been done before. It took over a year for them to get my hands free working !!! Seems like a Raptor is in my future !!! Pay for all these options and wait for years for them to show !?!?!?!?!?!? And ten there's the recall parts that the dealer gets 1 or 2 of per week when EVERY truck they've sold needs said part

 

[Saints]

Brought my truck in to the dealer this morning to have a module replaced and the latest TSB update. Still no tile as of now.

 

[Ganooch]

I've given my VIN.

then told to call customer support.

then nothing

Here's my problem with this digital key thing.

I also own a Tesla.

they are seamless with software. That car does all kinds of stuff. it gets monster updates monthly.


This RAM process feels like I'm digging a ditch just to get some silly parlor trick to work.

The truck is awesome.

All this rigamarole to get a simple service to work is very poor customer service/ implementation.

Kind of silly to compare the SW update process of a RAM to a Tesla. They are two totally different companies. If you want a continuous stream of features, then buy a Tesla.

The digital key should work at purchase. I totally agree. This is just a flawed analogy in my opinion.

 

[NobodyinTexas]

Kind of silly to compare the SW update process of a RAM to a Tesla. They are two totally different companies. If you want a continuous stream of features, then buy a Tesla.

The digital key should work at purchase. I totally agree. This is just a flawed analogy in my opinion.

They both make cars and trucks

They both do software updates

One is wayyyy better at it than the other



And I bought a Tesla , hence the comparison

You may think Tesla is not a valid comparison, but that’s probably because they are so awesome at the software side of things

No worries.

 

[yoda33073]

Brought my truck in to the dealer this morning to have a module replaced and the latest TSB update. Still no tile as of now.

Delete and reinstall the app