Digital Key Activation

[Saints]

So I’m in the same place, waiting for the OTA that comes out “after August”. The attached is what they did for me too.

Sorry, I meant to say that the second dealer already replaced the module and it’s now working so fault B22A9 is fixed on my truck already and is updated to the latest TSB and still no digital key. The only thing that replacing that module did was allow the dealership to update my truck, but apparently they didn’t have the correct software in their system or whatever for the digital key to work.

I can’t find a clear answer from anyone on how to get the tile to update in the app except wait on an OTA update. I did receive the RT5 OTA update before I got the module replaced. I thought I had it figured out when seeing a lot of peoples uconnect build version that was u41 or more, mine is u39, but then a few pages back in this thread someone posted theirs that had the digital key and it was in the 30s so who knows.

 

[NobodyinTexas]

I got an OTA update last night.

pushed the button to see what the update entailed..

ERROR MESSAGE

cannot retrieve the contents.

oh well



BUT....I have the Digital key thing in the app now!!!

 

[Metallikahn]

I got an OTA update last night.

pushed the button to see what the update entailed..

ERROR MESSAGE

cannot retrieve the contents.

oh well



BUT....I have the Digital key thing in the app now!!!

Complete opposite for me. Got the OTA update today (first ever in over 22k miles). The Uconnect now says it'll pair with a phone as a key, but no joy on the app, despight numerous reboots, reinstall, etc...

Going to try rebooting my phone, but I'm not overly optimistic. Going to be trading this off on a 2028 by the time I get this working!

 

[NobodyinTexas]

Complete opposite for me. Got the OTA update today (first ever in over 22k miles). The Uconnect now says it'll pair with a phone as a key, but no joy on the app, despight numerous reboots, reinstall, etc...

Going to try rebooting my phone, but I'm not overly optimistic. Going to be trading this off on a 2028 by the time I get this working!

well...no celebrations here.

I tried 3 times to get it to pair.

Nope
Nope
Nope

 

[MurphNH]

well...no celebrations here.

I tried 3 times to get it to pair.

Nope
Nope
Nope

Did you try putting your phone with the front on the lip of the cradle and the back towards the shifter? On the iPhone the nfc is up ear the top edge of the phone.

 

[NobodyinTexas]

Did you try putting your phone with the front on the lip of the cradle and the back towards the shifter? On the iPhone the nfc is up ear the top edge of the phone.

yes.

I'll keep trying as my time & patience allows.

it's just quite crappy that this simple connection is so terrible.

I followed every instruction.

it's the software....not me.

 

[rpr]

yes.

I'll keep trying as my time & patience allows.

it's just quite crappy that this simple connection is so terrible.

I followed every instruction.

it's the software....not me.

The only thing that worked for me was disabling CarPlay as it was hijacking my WiFi and my cell connection was not strong enough to make the connection.

Might be worth a try for those of you struggling with this.

 

[sparknv]

Weird I havnt got an ota for a few weeks and yet his just showed up. Am at work so can’t actually try pairing.

Weird though really thought I would be getting a new ota at least unless some ota’s can install on there own silently?

Either way I’ll update my experience trying to pair later today.


Edit: well said fuck it and went to my truck anyways to to see. And initiating the digital keys pairing process on the truck and the app all appears to work but the light never turns blue next to the charging pad. Nothing at all happens when trying to hold phone to the pad
¯\_(ツ)_/¯
Appears I’ll still need that dealership visit.

 

[RDRHINO]

Not that I really care at this point because Stellantis has been gaslighting (I hate that term) us for nearly 2 years now but....how are these 2026 models getting the digital key feature BEFORE all the 2025's have it?

@RamCares You guys suck at this stuff! Y'all asked everyone to post up VINs etc many months ago and STILL many of us have nothing. No correspondence, no answers and obviously no fucks given. Too busy trying to roll out the "latest & greatest" (TRX, Rumblebee, Challenger) and completely ignoring the owners you owe shit to. I've stayed quiet and kept my mouth shut and tried not to make waves, all the while HOPING Stellantis would do the right thing. But obviously the corporate greed has taken over and customers no longer matter as long as you can keep selling shitty half-ass built vehicles. As much as I love RAM (this is my fourth on top of other FCA vehicles).....My next one Won't Be one.....

 

[intense951]

Not that I really care at this point because Stellantis has been gaslighting (I hate that term) us for nearly 2 years now but....how are these 2026 models getting the digital key feature BEFORE all the 2025's have it?

@RamCares You guys suck at this stuff! Y'all asked everyone to post up VINs etc many months ago and STILL many of us have nothing. No correspondence, no answers and obviously no fucks given. Too busy trying to roll out the "latest & greatest" (TRX, Rumblebee, Challenger) and completely ignoring the owners you owe shit to. I've stayed quiet and kept my mouth shut and tried not to make waves, all the while HOPING Stellantis would do the right thing. But obviously the corporate greed has taken over and customers no longer matter as long as you can keep selling shitty half-ass built vehicles. As much as I love RAM (this is my fourth on top of other FCA vehicles).....My next one Won't Be one.....

I just PM'd @RamCares this exact sentiment; although you articulated my thoughts better than I did. I took delivery on my '25 in April, 2025. I sent my VIN to multiple Stellantis employees, and the only response is "your patience is appreciated". I'm generally a very patient person who doesn't gripe about much, but this is getting ridiculous. I love everything about my truck, but this has really left a sour taste in my mouth.

 

[Chris3058]

well...no celebrations here.

I tried 3 times to get it to pair.

Nope
Nope
Nope

Same as me. Error. Error. Error. It’s a joke.

 

[RDRHINO]

I just PM'd @RamCares this exact sentiment; although you articulated my thoughts better than I did. I took delivery on my '25 in April, 2025. I sent my VIN to multiple Stellantis employees, and the only response is "your patience is appreciated". I'm generally a very patient person who doesn't gripe about much, but this is getting ridiculous. I love everything about my truck, but this has really left a sour taste in my mouth.

Yep April 2025 here too. It replaced my 2024 Sierra 1500 AT4X with a failed GM L87 6.2L. Traded one problem for another

 

[Saints]

yes.

I'll keep trying as my time & patience allows.

it's just quite crappy that this simple connection is so terrible.

I followed every instruction.

it's the software....not me.

I’ve seen somewhere else that this worked for people having your issue. Go into Uconnect settings and delete all digital keys. It will send a prompt to your ram app for confirmation and then try to pair it again. You shouldn’t have to pair the key card again and it should still work.

 

[sparknv]

Well last update from me regarding this. I unplugged truck battery to force a full reboot of truck. And well it paired immediately. Everything working great for me using iPhone 17 pro max.

Still going to keep the appointment though as apparently only the dealer can pair the nfc keycard

 

[rpr]

These trucks need a Ctrl-Alt-Delete button

 

[NobodyinTexas]

I’ve seen somewhere else that this worked for people having your issue. Go into Uconnect settings and delete all digital keys. It will send a prompt to your ram app for confirmation and then try to pair it again. You shouldn’t have to pair the key card again and it should still work.

Will try.


once the universe replenishes all the past cuss words I've used doing this process.

 

[bailer]

I’ve seen somewhere else that this worked for people having your issue. Go into Uconnect settings and delete all digital keys. It will send a prompt to your ram app for confirmation and then try to pair it again. You shouldn’t have to pair the key card again and it should still work.

I just tried deleting digital keys, It sent a confirmation to my app, I hit allow, let it do its thing and then tried pairing again, no deal.
Next step, I may try disconnecting batteries when I have time.

 

[NobodyinTexas]

one would think....

Ram Cares would jump in here and guide the masses.

because

well

it's obvious there is a problem.

 

[BigBadRN]

I know I'm gonna' get some hate for this but...I can't beleive all the posts for this issue. I mean honestly...is the digital key worth almost 1000 posts? Seems like a lot of butt hurt over a feature that isn't even needed in my opinion. When I get my 27' in a week, if the digital isn't working...I guess I'll just have to use a key fob...like 99% of every other automobile owner. Guess what...I'll still be able to start my truck and have fun with it even without the digital key. If the digital key was a selling point on this truck for you, you should have bought a cyber truck. Go with a tech conglomerate who also makes vehicles if you want the best working tech. Life is short & sh*t happens...don't sweat the small stuff.

 

[bkilby]

Exactly. I have the digital key now and used it once to see if it works. But haven't used it since.